BSOD playing game (ESO)

Lee K · 06 Aug 2016

Could this be a keyboard issue or possibly a Motherboard issue?

Just recently my computer started BSODing while playing ESO. At first I just restarted and continued playing, thinking it was just a random, chance occurrence. My computer had never experienced a BSOD before. I have been playing ESO for some time with no BSODs.

The BSODs started becoming annoying so I ran a benchmark and stress test to see if I could notice any indicators. It generally gives a different error message each time. Seeing Critical Structure Error among others. The benchmark indicated no failings but that possibly my ram was not running in dual channel (poor performance in the test) and my Kingston SSD had poor performance as well. My older Intel SSD passed with flying colors. The game resides on the older Intel SSD.

Video card and everything else passes with high grades.

I tried to notice if anything I was doing in particular in the game to cause them and turned down the graphic settings as well. Then I realized the BSODs were occurring when the game requires to hold down any key for an extended period of time. Thinking this could be a USB power issue I switched to a backup wireless keyboard and now get no BSODs doing the same actions playing the game and have gotten no BSODs with the wireless keyboard.

Would this indicate a USB power issue to the gaming keyboard? It is a CM Storm Quickfire keyboard. The keyboard never gave me any issues till now, although I did get a new one under RMA for another issue.

Ztruker · 08 Aug 2016

8/3 1PM dump indicates a problem with atikmdag.sys.

Code:

ffffd000`509aa3b8  fffff800`1831a46dUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x1aa46d

Indicated failure was:

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff803830c24d8, ffffd000509ab498, ffffd000509aacb0}
Probably caused by : dxgmms2.sys ( dxgmms2!CVirtualAddressAllocator::FreeVadVirtualAddressRangeInternal+1ef )

but that is not the cause, it's the video driver for your AMD Radeon (TM) R7 370 Series.

Your current driver is dated 7/18/2016. There is a newer one on the AMD web site: Desktop

Code:

Radeon Software	246 MB	Crimson Edition 16.8.1 Hotfix 	8/8/2016

Give that one a try.

Lee K · 22 Sep 2016

I have updated my video driver. Haven't gotten a BSOD now in some time. Not sure if it was related to ram but getting that replaced as well, as it is not functioning like it should. Thank you for the response.

Ztruker · 24 Sep 2016

Good, sounds like it is fixed.

Lee K · 05 Oct 2016

I did get a BSOD after software update. My old ram was failing memtest. I got the new ram, installed and tested, it tests fine. So confirms that it was a ram issue. Noticed that things are faster and smoother especially when gaming.

Ztruker · 06 Oct 2016

Glad to hear it.

Lee K · 26 Nov 2016

Not a single BSOD after RAM replacement. Computer is back running better than ever... marking solved... running a benchmark then memtest identified the issue.