BSOD Freeze + Restart (ntoskrnl.exe & hal.dll)

  1.    06 Aug 2016 #1

    BSOD Freeze + Restart (ntoskrnl.exe & hal.dll)

    Started to get crashes at some point eariler this year ever since upgrading to Windows 10. Recent days show increased frequency of these crashes. I've looked up the internet based on the issues I've faced and I'm suspecting the graphic drivers for my case.

    It happens more frequently during games but can even happen while no programs are on. It gets pretty annoying and shows up in three ways: monitor going black and BSOD after a few seconds (only in this situation, dump files are created); freezes indefinitely, forcing a manual restart; monitor going black and PC immediately restarting on its own (no dump files).

    I've tried the following:
    Memtest - 8 passes with no errors
    Seatools - All tests with no problems
    DDU - Reinstalled Nvidia drivers to a previous known stable version, but crashes still happen
    Updated BIOS - Ever since updating, the Nvidia driver would sometimes crash and recover instead, but only occasionally (the freeze/blackout + restart still remains a problem)
    FurMark - Nvidia driver crashes after a minute of testing with OpenGL error

    I would like to solve this issue but I'm not sure on what action to take next. Thanks for reading my post.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       07 Aug 2016 #2

    Hi Prody,

    Welcome to the 10forums :)

    Please try to
    • reseat the GPU,
    • seat the GPU into a different slot,
    • or seat it into another system

    and see how it goes.

    You have a lot of hardware errors that point to
    I/O Port 0x0000E000-0x0000EFFF    Intel(R) Xeon(R) E5 v3/Core i7 PCI Express Root Port 2 - 2F04
    I/O Port 0x0000E000-0x0000EFFF    NVIDIA GeForce GTX 770
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-08-01T02:42:41.442
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      Computer: ProdyParrot
    A corrected hardware error has occurred.
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    Bus:Device:Function: 0x0:0x2:0x0
    Vendor ID:Device ID: 0x8086:0x2F04
    Class Code: 0x30400
    The details view of this entry contains further information.
    0: kd> !errrec ffffe0011485a8d8
    Common Platform Error Record @ ffffe0011485a8d8
    Record Id     : 01d1ebd12bd04565
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 8/1/2016 9:05:06 (UTC)
    Flags         : 0x00000000
    Section 0     : PCI Express
    Descriptor    @ ffffe0011485a958
    Section       @ ffffe0011485a9e8
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x0010/0x0407
    Device Id     :
      VenId:DevId : 8086:2f04
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x02
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ ffffe0011485aa1c
      Device Caps : 00008001 Role-Based Error Reporting: 1
      Device Ctl  : 0027 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    AER Information @ ffffe0011485aa58
      Uncorrectable Error Status    : 00014000 ur ecrc mtlp rof UC ca CTO fcp ptlp sd dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 000030c1 ADV RTTO rnro DLLP TLP RE
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 0000000e ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 4a000001 03000004 00100000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    Section 1     : Processor Generic
    Descriptor    @ ffffe0011485a9a0
    Section       @ ffffe0011485aab8
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    Proc. Type    : x86/x64
    Instr. Set    : x64
    CPU Version   : 0x00000000000306f2
    Processor ID  : 0x0000000000000000
      My ComputersSystem Spec

  3.    13 Aug 2016 #3

    try a SFC

    maybe do a reinstall of windows with all the settings in place
    like an upgrade without loosing data
    see what sfc says first
    maybe u missing a driver on the microsoft side.
      My ComputerSystem Spec


Related Threads
Solved Build 10041: Freeze on Restart in Windows Insider
After installing Build 10041, first as upgrade from 9926, then from clean install to reformatted drive from ISO. my Acer E5-511 consistently freezes on the Acer Boot Screen ("Explore beyond limits"!) on every restart. Sometimes I see the beginning...
Occasional BSOD / freeze in BSOD Crashes and Debugging
Hey guys. So, a little backstory - last month, I RMA'd my motherboard (MSI Z97S SLI Krait) and re-installed it. A couple of weeks later, I got random BSODs. There doesn't seem to be a definite pattern to them. Some are while I'm playing a game,...
BSOD And random freeze in BSOD Crashes and Debugging
Hello everyone. For long time I was having problem with my old HDD it was faulty and my PC crashed from time to time (format + new windows). I decide to change my old HDD and get a new HDD and new SSD to act as window partition. After i install...
BSoD after random freeze in BSOD Crashes and Debugging
I'm posting on behalf of a friend of mine. I've attached a DM log from his most recent BS and set my PC specs to reflect his. While he was telling me that he Blue Screened, I asked him a few questions to see what he was doing at the time, but he...
For second and LAST time, I am trying to make windows 10 works with my PC, I upgraded RAM from 4GB to 8GB, coz I thought it could be reason. Windows 10 explorer.exe will restart itself, taskbar also, pc will hang, pc will restart itself, etc. ...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:53.
Find Us