1. Joined : Aug 2016
    Posts : 6
    Windows 10 Professional
       05 Aug 2016 #1

    Driver_Power_State_Failure


    I crash pretty regularly with the error Driver_Power_State_Failure. I read that this can be caused by out-of-date drivers but all of my driver are up to date minus the Intel Management Engine Interface which had an issue with the latest version. Not sure what could be causing it but I used the tool provided to generate a report. Any help is greatly appreciated. Thank you for your time.
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 1,831
    64bit Win 10 Pro ver 1607 Build 14393.693
       06 Aug 2016 #2

    Hello KetanaBlade

    The report suggests there might be a problem with the NVidia drivers:
    Code:
    BugCheck 9F, {3, ffffe001b35b3840, ffffd000f0d2a990, ffffe001b4645560}
    
    Implicit thread is now ffffe001`b152e780
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleDevicePower+d2 )
    The driver seems to be up to date:
    Code:
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`c43a0000 fffff800`c50f1000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sun Jul 10 23:20:31 2016 (5782CA2F)
        CheckSum:         00D0B030
        ImageSize:        00D51000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please completely uninstall the NVidia related drivers and software using the DDU selecting Clean and restart. Then reinstall only the NVidia graphics driver and the PhysX driver.
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 6
    Windows 10 Professional
       09 Aug 2016 #3

    I had a couple of personal things I've been taking care of for the past couple days but I got around to uninstalling NVIDIA related drivers using the DDU tool but I still crashed with the same error. As an added note my computer seems to start doing this weird thing where it stops charging and then starts charging again very quickly several times right before my computer crashes. I've attached the report for the most recent crash. Thanks again for your time and assistance.
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 1,831
    64bit Win 10 Pro ver 1607 Build 14393.693
       10 Aug 2016 #4

    The reports are pretty similar to your previous one. I'm interested in your comments about the charging behaviour. How do you know this? Is it from the charging light? Is the battery at 100% when it happens?

    Do you ever get a crash when using battery power?
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 6
    Windows 10 Professional
       10 Aug 2016 #5

    I could tell because my brightness setting for when my laptop is charging is different than when it's on battery and I could physically see the back light level changing back and forth rapidly. At first I was confused until I saw the battery icon in the bottom right changing. My battery is usually at 100% if I'm using it plugged in as I just plug my dead laptop in and leave it whenever the battery runs out. I haven't used my computer without the charging adapter much lately but it hasn't crashed the few times I've used it without the laptop being plugged in. I'm happy to provide whatever other information you might need. Thank you.
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 1,831
    64bit Win 10 Pro ver 1607 Build 14393.693
       11 Aug 2016 #6

    It sounds to me like you have a problem with the charger or the power socket on your laptop. When a laptop power supply/charger is plugged in the laptop will always work from that power source so if you are seeing evidence of the backlight changing it is because windows thinks the charger has become unplugged. If the power source is rapidly changing I am sure this is why you are getting the driver power failure BSOD.

    Please try with another power supply and if this does not help it points to the laptop power socket being faulty.
      My System SpecsSystem Spec


  7. Joined : Aug 2016
    Posts : 6
    Windows 10 Professional
       11 Aug 2016 #7

    I'll try and use a different charger and see if that resolves the issue. Thanks again.
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 6
    Windows 10 Professional
       18 Aug 2016 #8

    So I tried out a new charger and no luck. If I notice the icon changing and unplug my charger my computer will still eventually crash even without being plugged in. I've also noticed that the tip of the charger (the part that goes into the computer) is burning hot when I take it out (almost burned myself pretty badly the first time I noticed that). Would that be a problem related to the DC power port? It's the same error message Driver_Power_State_Failure when it crashes. I've attached the most recent log generated though I'm not sure if it'll be much help.
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    Posts : 6
    Windows 10 Professional
       20 Aug 2016 #9
      My System SpecsSystem Spec


  10. Joined : Nov 2015
    Posts : 1,831
    64bit Win 10 Pro ver 1607 Build 14393.693
       20 Aug 2016 #10

    I would suggest you get a laptop repair technician to check it out. I know the plug end can get hot but it should not be hot enough to burn you.
      My System SpecsSystem Spec


 


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