BSOD in Desktop

rstudio · 30 Jun 2016

Hello.
Sometimes my pc have BSOD. sometimes when i am doing nothing, sometimes when in lightroom, sometimes in browser, sometimes when just on restart or in a turn on the PC..

Some day's i don't have it, another day's have it 2, 3 , 4 times..
I have this a long time ago. (maybe 2 months or more), but it look's like it's getting worse.

Last night i run memtest86 all night, and have no error in memory.

Thank you for your help.

philc43 · 30 Jun 2016

Hello rstudio :)

You have a number of dump files which refer to ATI driver problems:

Code:

ffffd000`203750a8  fffff800`d219a45cUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xaa45c

Code:

Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Aug 04 04:28:52 2015 (55C03174)

Based on this I would suggest you completely uninstall the AMD catalyst driver (see here) and install the AMD legacy driver for your HD5700 graphics. There are two versions to try one is the catalyst driver ver 15.7.1 or a newer beta version of the Crimson driver ver 16.2.1 beta. When installing choose 'Advanced' or 'Custom' (whichever option is available, but not Express) and uncheck everything except the video driver.

rstudio · 30 Jun 2016

Thank you for your fast reply philc43.

Well , i have to say, i suspected my graphics a long time ago.
I think i already do that, i know that last week, i install that crimson beta version, and i think it get worse.
I will try again and see what append. All my life i have ATI graphics, maybe it´s time to try the nvidia card's.

My last BSOF´s are about driver´s : ntoskrnl.exe, dxgkrnl.sys, NFTS.sys, atikmdag.sys.
i can see in the log of aplication (bluesreenview) that the ntoskrnl.exe it's the winner.

Are these error's all about ati driver's ?
I had hoped that no, if the problem continue, is anything else that i can do, without changing the graphic card ?

Thank you!

philc43 · 30 Jun 2016

Maybe go back to the 15.7.1 version then. Fully uninstall and then install the video driver only as I said before and see how you get on. Another option is to uninstall and then in Device Manager try to update the driver and just let Windows 10 choose its best driver - sometimes these will work fine.

In the meantime, I'll go back through some of your older dump files and see if I get any other clues. The errors could refer to other drivers as well.

axe0 · 30 Jun 2016

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum Rules is meant for everything regarding piracy

Discussing it,
Asking for guidance,
Asking for a crack,
The use of it,
Etc.

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

rstudio · 30 Jun 2016

Thank you, i don't know that youtube download is a pirate program.
I will uninstall it, and other that i know it is.
Then, do you want that i post again the new zip file ?

philc43 · 30 Jun 2016

The problem is to do with the bypass you have on your system which I had not noticed before posting my earlier response.

axe0 · 01 Jul 2016

Youtube download may be pirating, honestly I don't know for sure, but it is not what I meant.

You're bypassing for Acronis.

rstudio · 01 Jul 2016

Ok, thank you, and sorry for that, i have uninstall the acronis and youtube download.

My new zip file is in first post.
thank you

Yesterday i have no BSOD, like i said, one day i can have 4, 5 , 6, another day i have none,

rstudio · 02 Jul 2016

today i have 2 BSOD, on start up the pc, before windows show desktop.
One time the desktop start with low resolution (big letter´s), then i restart it and have another BSOD.
The first BSOD say:

"system thread exeption wont handled (wdf01000.sys)