Windows 10: BSoD Thread stuck in device driver - while gaming

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  1.    05 Aug 2016 #1

    BSoD Thread stuck in device driver - while gaming


    I have very recently started having issues while playing WOW were after a few minutes of play time I get a BSoD saying that there is a thread stuck in the device driver. I have tried everything online that I could find, tried updating drivers ( I have an AMD Radeon R7 card), tried shutting down all my background processes, tried uninstalling and getting a clean install of drivers...nothing is working. This is only a problem within the last month, after WOW release their 7.0.3 patch, and it only happens while playing WOW, not while in any other programs or online. I have submitted a ticket to WOW and am still waiting for their take on things, but is there something else that I should be doing to fix whatever is broken?

    Here is the dump file.
    Attachment 94219

    Please help!
      My ComputerSystem Spec


  2. Posts : 12,155
    Windows 10 Pro
       05 Aug 2016 #2

    Hi mdmorgan9,

    Welcome to the 10forums

    What exactly is your model number?
    The information I have isn't specific enough, it is kind of a series that I have.

    You have your AMD drivers from AMD directly I assume, given the date of the drivers.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  3.    07 Aug 2016 #3

    The download keeps sending me to a Windows 7 forum, but I have uploaded all of my system specs to to my account. Thanks again for looking and let me know if I need to get you any more information!
      My ComputerSystem Spec

  4.    08 Aug 2016 #4

    mdmorgan9 said: View Post
    The download keeps sending me to a Windows 7 forum
    That's one of our sister sites,

    Attachment 94853
      My ComputerSystem Spec


  5. Posts : 12,155
    Windows 10 Pro
       08 Aug 2016 #5

    Your model number is what is needed as mentioned

    You may be able to find it on the back of your laptop or through the HP utility for scanning. If you choose to run the HP utility, please do NOT install any driver or software it may offer.
      My ComputersSystem Spec

  6.    08 Aug 2016 #6

    Sorry, and thank you for baring with me. The model number is :

    m6-n113dx

    Thanks again for all the work.
      My ComputerSystem Spec

  7.    09 Aug 2016 #7

    Please let me know if there is anything else you need. I am trying to decide if I need to dump this computer and just buy a new one before school starts for the kids.

    Thanks again.
      My ComputerSystem Spec


  8. Posts : 12,155
    Windows 10 Pro
       09 Aug 2016 #8

    Sorry for the delay.

    Could you check on the HP support page for BIOS updates? I cannot find any
      My ComputersSystem Spec

  9.    09 Aug 2016 #9

    There are no BIOS updates listed, but there are a whole host of other updates I was able to find...

    Driver-Audio (1)

    Realtek High-Definition (HD) Audio Driver
    6.0.1.7548 Rev.A 278.7 MB Jun 26, 2016 Download
    HP's Terms of Use
    Details



    Driver-Chipset (2)

    Intel Chipset Installation Utility and Driver
    1.20 Rev.A 5.5 MB Jan 22, 2016 Download
    HP's Terms of Use
    Details

    Intel Management Engine Interface (MEI) Driver
    1.20 Rev.A 40.5 MB Jan 22, 2016 Download
    HP's Terms of Use
    Details



    Driver-Graphics - AMD (1)

    AMD High-Definition (HD) Graphics Driver
    15.200.1055.0 Rev.A 408.1 MB Jul 18, 2016 Download
    HP's Terms of Use
    Details



    Driver-Keyboard, Mouse and Input Devices (2)

    Synaptics TouchPad Driver
    19.0.12.95 Rev.A 199.4 MB Jun 29, 2016 Download
    HP's Terms of Use
    Details

    Realtek Card Reader Driver
    1.20 Rev.A 9.0 MB Oct 25, 2015 Download
    HP's Terms of Use
    Details



    Driver-Network (4)

    Intel Bluetooth Driver
    18.1.1533.1834 Rev.H 19.6 MB Aug 6, 2016 Download
    HP's Terms of Use
    DetailsPrevious versions

    MediaTek (Ralink) Bluetooth Software Driver
    11.0.761.0 Rev.A 87.4 MB Jul 18, 2016 Download
    HP's Terms of Use
    Details

    MediaTek (Ralink) Wireless LAN Adapter Driver
    5.0.57.0 Rev.A 29.9 MB Jul 18, 2016 Download
    HP's Terms of Use
    Details

    Realtek Local Area Network (LAN) Driver
    1.20 Rev.A 6.0 MB Jan 22, 2016 Download
    HP's Terms of Use
    Details



    Driver-Storage (2)

    Realtek Card Reader Driver
    1.20 Rev.A 10.7 MB Jan 22, 2016 Download
    HP's Terms of Use
    Details

    Intel Rapid Storage Technology Driver
    12.9.0.1001 Rev. 17.8 MB Sep 4, 2015 Download
    HP's Terms of Use
    Details



    Diagnostic (1)

    HP PC Hardware Diagnostics UEFI
    6.1.1.0 Rev.A 22.2 MB Aug 9, 2016 Download
    HP's Terms of Use
    DetailsPrevious versions



    Software-Solutions (3)

    HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection)
    6.0.28.1 Rev.A 32.1 MB Aug 7, 2016 Download
    HP's Terms of Use
    Details

    ENERGY STAR Qualified Power Plan
    1.0.9 Rev.B 4.1 MB Aug 6, 2016 Download
    HP's Terms of Use
    Details

    HP System Event Utility
    1.40 Rev.A 3.3 MB Aug 5, 2016 Download
    HP's Terms of Use
    Details





    Not to be a total idiot but should I already have downloaded these? Or should I be skipping them? Is one of them the cause of my problem?

    ...I'm such a noob...
      My ComputerSystem Spec

  10.    09 Aug 2016 #10

    FYI, the BIOS I have listed is:

    BIOS Version/Date Insyde F.22, 1/26/2015
      My ComputerSystem Spec


 
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