Windows 10: BSOD too many time with error ntsokrnl ao fileinfo.sys

  1.    02 Aug 2016 #1

    BSOD too many time with error ntsokrnl ao fileinfo.sys


    dear all my friend, please hep me with my pc, i run a pc with amd processor, the bsod happen too many time, even when my pc in idle mode, or when i play video or browsing only, i already update all driver but the problem still persist, and my pc really slow and laggy, i use bitdefender free edition for my antivirus, and i update regularly.. here my debug file, may some one can help me what's wrong with my pc


    sorry for my bad english. thankyou..
      My ComputerSystem Spec


  2. Posts : 5,007
    Windows 10 Pro X64 15063.138
       02 Aug 2016 #2

    The last dump indicates a problem with gzflt.sys.
    Code:
    ffffd000`22a625a8  fffff800`41fd5b37Unable to load image \SystemRoot\system32\DRIVERS\gzflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for gzflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys
     gzflt+0x5b37
    This belongs to BitDefender, which has been known to cause problems like BSOD with Windows 10.

    Yours is quite old also:
    Code:
    0: kd> lmvm gzflt
    start             end                 module name
    fffff800`41fd0000 fffff800`42002000   gzflt    T (no symbols)           
        Loaded symbol image file: gzflt.sys
        Image path: \SystemRoot\system32\DRIVERS\gzflt.sys
        Image name: gzflt.sys
        Timestamp:        Mon Apr 22 06:21:00 2013 (51750F0C)
        CheckSum:         00029519
        ImageSize:        00032000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I suggest uninstalling Bitdefender and running with the built-in Windows Defender for awhile to test. If all is okay then you can try the latest BitDefender. If it causes problems, uininstall it and chose another or stay with Windows Defender, which is what I use.
      My ComputersSystem Spec

  3.    10 Aug 2016 #3

    Ztruker said: View Post
    The last dump indicates a problem with gzflt.sys.
    Code:
    ffffd000`22a625a8  fffff800`41fd5b37Unable to load image \SystemRoot\system32\DRIVERS\gzflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for gzflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys
     gzflt+0x5b37
    This belongs to BitDefender, which has been known to cause problems like BSOD with Windows 10.

    Yours is quite old also:
    Code:
    0: kd> lmvm gzflt
    start             end                 module name
    fffff800`41fd0000 fffff800`42002000   gzflt    T (no symbols)           
        Loaded symbol image file: gzflt.sys
        Image path: \SystemRoot\system32\DRIVERS\gzflt.sys
        Image name: gzflt.sys
        Timestamp:        Mon Apr 22 06:21:00 2013 (51750F0C)
        CheckSum:         00029519
        ImageSize:        00032000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I suggest uninstalling Bitdefender and running with the built-in Windows Defender for awhile to test. If all is okay then you can try the latest BitDefender. If it causes problems, uininstall it and chose another or stay with Windows Defender, which is what I use.
    Dear Ztruker thankyou for your help, i will uninstall the bitdefender now, hope it can solve my problem. thankyou very much...
      My ComputerSystem Spec


 

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