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  1. Joined : Jul 2016
    U.S. Massachusetts
    Posts : 10
    Windows 10 Pro 64 bit
       01 Aug 2016 #1

    BSOD while playing browser game.


    newly updated to 10 pro from 7 pro. crashed today while I was playing browser based flash player game. I made sure to update all my drivers and re-installed programs that needed to be. my computer is self built (my first custom). Any help would be great. thank you for your time.


    Attachment 93440
    Last edited by smv1973; 01 Aug 2016 at 17:13.
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       01 Aug 2016 #2

    Dump shows a problem with nvlddmkm.sys:
    Code:
    ffffd000`22b05030  fffff800`cbba1500Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0xb11500
    This belongs to your NVIDIA GeForce GTX 960 driver. Looks like you have the latest WHQL driver, 368.81

    Try uninstalling everything Nvidia using DDU, then install the 368.81 driver again, doing a Custom install and installing just the minimum required.

    If that doesn't fix it then try the current Beta driver which is 369.00: Latest NVIDIA GeForce Graphics Drivers for Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  3. Joined : Jul 2016
    U.S. Massachusetts
    Posts : 10
    Windows 10 Pro 64 bit
       02 Aug 2016 #3

    thank you kindly I will do that. thank you much.
      My System SpecsSystem Spec


  4. Joined : Jul 2016
    U.S. Massachusetts
    Posts : 10
    Windows 10 Pro 64 bit
       05 Aug 2016 #4

    I did as you stated in your post. I used DDU to uninstall all NVidia drivers. Than did a clean custom install of 368.81 only the min required. Today I had two crashes and on both I saw they said system service exception at the end of the crash screen. not sure what that means or if that helps or not.
      My System SpecsSystem Spec


  5. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       05 Aug 2016 #5

    This dump indicates a problem with gzflt.sys:
    Code:
    ffffd000`228e6248  fffff801`5c8ec057Unable to load image \SystemRoot\system32\DRIVERS\gzflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for gzflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys
     gzflt+0xc057
    This belongs to BitDefender which is known to cause problems with Windows 10 at times.

    Please uninstall BuitDefender and use the built-in Windows Defender for awhile, see if that resolves the problem. Make sure Windows Defender is enabled and also Windows Firewall is enabled.
      My System SpecsSystem Spec


  6. Joined : Jul 2016
    U.S. Massachusetts
    Posts : 10
    Windows 10 Pro 64 bit
       06 Aug 2016 #6

    oh ok thank you.
      My System SpecsSystem Spec


  7. Joined : Jul 2016
    U.S. Massachusetts
    Posts : 10
    Windows 10 Pro 64 bit
       26 Aug 2016 #7

    Had another crash yesterday. I uninstall Bitdefender and on the crash screen I saw system service exception again. I am trying the free version of Avira antivirus. I am not sure if this one will do the same as Bitdefender. thank you for the time and help.

    Attachment 98235
      My System SpecsSystem Spec


  8. Joined : Oct 2014
    South Korea
    Posts : 37
    Windows 10 Home x64
       26 Aug 2016 #8

    Post up the crash files please.
      My System SpecsSystem Spec


  9. Joined : Jul 2016
    U.S. Massachusetts
    Posts : 10
    Windows 10 Pro 64 bit
       27 Aug 2016 #9

    bump, see post # 7 please.
      My System SpecsSystem Spec


  10. Joined : Oct 2014
    South Korea
    Posts : 37
    Windows 10 Home x64
       27 Aug 2016 #10

    Please re run the DM Collector tool. We need the latest files, not the old ones.
      My System SpecsSystem Spec


 
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