BSOD while playing browser game.

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  1. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #11

    @smv1973, I would recommend to read the forum rules.
      My Computers


  2. Posts : 11
    Windows 10 Pro 64 bit
    Thread Starter
       #12

    oh darn. so sorry. will have to wait for next crash cause I just ran CC cleaner. I did not even notice the date on it.
      My Computer


  3. Posts : 55
    Windows 10 Home x64
       #13

    smv1973 said:
    oh darn. so sorry. will have to wait for next crash cause I just ran CC cleaner. I did not even notice the date on it.
    Do not run CCleaner while we are trying to solve the problem of your BSODs. If you want to run it, uncheck the box for the Memory Dumps. The dump files are a crucial part of solving the problem.
      My Computer


  4. Posts : 11
    Windows 10 Pro 64 bit
    Thread Starter
       #14

    Had a new crash today. It said system service exception on the screen after the crash. I uninstalled Bitdefender. I am trying Avira free antivirus. thank you very much for the time and help.

    Attachment 98661
      My Computer


  5. Posts : 55
    Windows 10 Home x64
       #15

    It seems to be targeting a windows kernel driver. So it could be a cause of a possible hardware issue. Lets run some hardware tests.

    Memtest86: Run this for a minimum of 8 passes. It is good to run it before bed for overnight. MemTest86+ - Test RAM - Windows 10 Forums

    Run this first and lets see if there are any results. Also, I would take a look at your BIOS for an update:

    Code:
    BIOS_VERSION:  V11.13 
    BIOS_DATE:  10/09/2012
    American Megatrends Inc. - BIOS ⁄ UEFI Firmware

    Post back with results!
      My Computer


  6. Posts : 11
    Windows 10 Pro 64 bit
    Thread Starter
       #16

    ok I will try to run the test tonight. I just read how to run the test and sadly I don't have a free USB flash drive to use. It will take me a day or two to get one. I am very sorry for the delay. Had 2 more crashes today. here is that report.


    Attachment 99000
    Last edited by smv1973; 30 Aug 2016 at 15:08.
      My Computer


  7. Posts : 11
    Windows 10 Pro 64 bit
    Thread Starter
       #17

    Found what was casing my computer to crash. It was scheduled scans for Malwarebytes that I had set to run while I would be playing my flash browser based game. Have 0 crash after I made changes to Malwarebytes scan schedule. I still plan to run that test just to be safe. than you very much for all the help.
      My Computer

  8. Ztruker's Avatar
    Posts : 13,511
    Windows 10 Pro X64 20H4 19042.746
       #18

    That's a good find. Hope that resolves it for you.
      My Computers


 
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