Windows 10: NETIO.sys BSOD when viewing videos (Windows 10)

  1.    01 Aug 2016 #1

    NETIO.sys BSOD when viewing videos (Windows 10)


    I've gotten a few BSOD's in the past week, usually (but not always) when viewing videos. I'm running Windows 10 and it has been stable for several months. The message comes up that Windows has encountered a system exception related to NETIO.sys. Here is the required log.
      My ComputerSystem Spec

  2.    01 Aug 2016 #2

    BTW, I just noticed that my very old Microsoft Lifecam was set to start automatically (I did that accidentally a few weeks ago when I was using it) so I removed it from the start up entries.
      My ComputerSystem Spec


  3. Posts : 5,151
    Windows 10 Pro X64 15063.483
       01 Aug 2016 #3

    The last dump indicates a problem with vsdatant.sys:
    Code:
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    This belongs to ZoneAlarm firewall.

    Also shows problems with aswStm.sys:
    Code:
    ffffd000`ef399278  fffff800`f1821875Unable to load image aswStm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
     aswStm+0x1875
    This belongs to Avast anti-virus.

    Also problems with mfewfpk:
    Code:
    ffffd000`ef398758  fffff800`f14e0010Unable to load image mfewfpk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfewfpk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfewfpk.sys
     mfewfpk+0x10010
    This belongs to McAfee.

    Also problems with mfefirek.sys:
    Code:
    ffffd000`ef398658  fffff800`f5133763Unable to load image mfefirek.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfefirek.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfefirek.sys
     mfefirek+0x23763
    This also belongs to McAfee.

    How many AV programs do you have installed? One is all that is recommended, otherwise they may interfere with each other.

    I suggest uninstalling Zonealarm, Avast and McAfee and run with the built-in Windows Defender and Firewall for now, see if the problem goes away. If that resolves the problem you can then look at using one 3rd party AV if you feel you must. I run with Windows Defender and Malwarebytes Antimalware and have no problems.
      My ComputersSystem Spec

  4.    01 Aug 2016 #4

    McAfee?? I uninstalled that over a year ago. It's not listed as an installed program or service although it seems to be listed in the Common files folder. Maybe I'll delete it and see what happens. I've run Zonealarm Firewall and Avast AV together for a long time without problems but I'm going to go with just Zonealarm (Firewall and AV).

    Thank you very much for your assistance Rich, it is greatly appreciated.
      My ComputerSystem Spec


  5. Posts : 5,151
    Windows 10 Pro X64 15063.483
       02 Aug 2016 #5

    If you get another BSOD, uninstall Zonealarm too and run with Windows Defender and Windows Firewall for awhile to test.
      My ComputersSystem Spec

  6.    02 Aug 2016 #6

    Will do.
      My ComputerSystem Spec


 

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