Blue Screen When Plugging in HDMI - video_dxgkrnl_fatal_error

  1. Posts : 1

    Blue Screen When Plugging in HDMI - video_dxgkrnl_fatal_error

    Attachment 93322

    Hey guys,

    I have a Gigabyte laptop P25 upgraded to Windows 10. (GTX 770M)
    I have a problem only after
    upgraded to Windows 10. When I go to plug in a display through the HDMI port, the screen flashes for a bit, then the blue screen: "video_dxgkrnl_fatal_error" . When it restarts, it can't load in system when the HDMI still in. So I need to remove the HDMI then restart it again. What does this error mean and does anyone know of a solution to the problem / had similar experience?

    Last edited by andy791017; 31 Jul 2016 at 23:50. Reason: change title
      My Computer

  2. Posts : 14,050
    Windows 11 Pro X64 22H2 22621.1848

    Looks like a problem with your Nvidia GeForce GTX 770M card/driver:

    BugCheck 113, {19, 2, 10de, 11e0}
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    You have a fairly old driver, 353.75 dated 8/2/2015. The current driver for your card is 368.81 dated 07/14/2016.
    Please download it from here: Drivers | GeForce

    Then use DDU to completely uninstall the current driver then install 368.81 version.

    Edit: Also, looks like you system is slightly underclocked. Check BIOS setup settings:
    6: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:25.
Find Us

Windows 10 Forums