1. Joined : Jul 2016
    Posts : 5
    Windows 10 Home x64
       30 Jul 2016 #1

    Multiple Different BSOD Errors while gaming


    Hi everyone,

    As I mentioned in the title, I have been experiencing the BSOD multiple times with a different error each time. This seems to occur only when I am playing a PC game. The issue first occurred after playing Fallout 4 for about a week. Since then, the crashes have continued to occur even with less GPU intensive games. This PC was built within the past couple months so all the components are relatively new. I initially thought that the problem was with the graphics card but after having a friend look at it and put it through the FurMark Stress Test, he believed it was fine. That being said, I'm not sure what the issue is but I will include the minidump files below so that someone with more experience can analyze the issues and maybe determine a cause/solution.

    Thanks everyone for your help. (This is my first time posting on here so if I need to include any more information or details feel free to let me know)
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       30 Jul 2016 #2

    The latest dump I see in the zip file you uploaded is from 7/11 which is quite awhile ago.
    Are you not having BSODs now? If you are, are you running any disk cleanup software like CCleaner? If you are, please don't use it until this is resolved as it may be deleting the newer dump files we need to investigate this problem.

    I'll look at some of the older ones but would like to see the most recent if possible.
      My System SpecsSystem Spec


  3. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       30 Jul 2016 #3

    Several of the dumps indicate a single bit memory corruption:

    Code:
    BugCheck 1A, {41792, fffff6bffca3b108, 2, 0}
    Probably caused by : memory_corruption ( ONE_BIT )
    Time to test your RAM.

    ===================================================
    RAM:


    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

    Information


    MemTest86+
    is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses


    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    Warning
    MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note
    MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.
      My System SpecsSystem Spec


  4. Joined : Jul 2016
    Posts : 5
    Windows 10 Home x64
       30 Jul 2016 #4

    Ztruker,

    Thanks for your response. The minidump files that I included are the most recent that have occurred. The BSOD issue has been ongoing for some time now, but I also have a laptop that I have been using primarily until the issues are resolved with my desktop PC. That is the reason for not having more recent dump files. There were several more from even longer ago but I believe they are no longer available because at one point I did a fresh install of everything on the hard drive including the OS. I will run the MemTest86+ overnight as you have suggested and see what results are produced from that.
      My System SpecsSystem Spec


  5. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       31 Jul 2016 #5

    Okay, I hope something shows up so this can be fixed.
      My System SpecsSystem Spec


  6. Joined : Jul 2016
    Posts : 5
    Windows 10 Home x64
       31 Jul 2016 #6

    Ztruker,

    I ran the MemTest86+ for 13 passes overnight. However, it found no errors. Do you have any other suggestions about what might be causing the issues? Since it seems to be occurring only while running a PC game, my first thought was the GPU. Also, some additional information: I have an SSD that all the major system functions are installed on (operating system, graphics card, etc.). However, I have a 1TB harddrive that the PC games are downloaded on. Is it possible that a bad 1TB hard drive with the games on it would cause the crashes while other operations would not cause a crash since it is accessing the SSD instead of the 1 TB Hard drive? If I remember correctly, I have a 430W power supply (I'm not sure if that piece of info matters for our purposes but I thought I would include that as well).

    I appreciate you taking the time to help!
      My System SpecsSystem Spec


  7. Joined : Jul 2016
    Posts : 5
    Windows 10 Home x64
       31 Jul 2016 #7

    It appears that my BIOS may need updating. In the BIOS it currently says, UEFI Version: H170M-ITX/ac P1.10 (date is 8/6/15). However, I think there may be a version 1.90 released 7/20/16. Do I need to update to 1.90 and if so, should I select the option to update BIOS under Instant Flash, DOS, or Windows? Below is a link to the Motherboard manufacturer BIOS update page.

    ASRock > H170M-ITX/ac
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       31 Jul 2016 #8

    I would do the update under Windows. In many cases, the update process stages the update then reboots to apply it, others do the update directly under Windows, usually backing up the current BIOS before doing the update.

    Your msinfo32 data only shows one drive, the Adata Premier SP550 SSD. No indication of a 2nd 1TB HDD.

    Do you have the Adata SSD ToolBox installed? If so, run it and check to see if a firmware update for the SSD is available.

    Can you post a screen capture of a full screen Disk Management window with columns expanded so everything can be read.

    To open Disk Management, press Windows key+r, type diskmgmt.msc and press Enter or click GO. Make it full screen. Expand the fields as necessary so everything can be seen.

    Press the Print Screen key then open Paint (Press Windows key, type paint then click on Paint at the top) and paste the image from the clipboard into Paint.
    Save the paint image to your hard drive by clicking on (File / Save as).

    Windows 10: How to Take a Screenshot in Windows 10

    How to Upload and Post a Screenshot and File at Ten Forums
      My System SpecsSystem Spec


  9. Joined : Jul 2016
    Posts : 5
    Windows 10 Home x64
       01 Aug 2016 #9

    I successfully updated the BIOS using the Instant Flash method. Apparently only Instant Flash and Internet Flash methods are available for Windows 10.

    I also installed the Adata SSD Toolbox and checked the firmware which was already up to date.

    The reason you didn't see the 1TB HDD is because I temporarily disconnected it because I thought that it might be causing some of the issues. However, I have now reconnected it so you should be able to see it connected in the Disk Management Screenshot below.

    Is it possible that updating the BIOS would correct the issues? Or does an older BIOS version not cause BSOD and crashes?
      My System SpecsSystem Spec


  10. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       01 Aug 2016 #10

    BIOS can definitely cause BSOD problems. Keep fingers crossed and hope it fixed this one.
      My System SpecsSystem Spec


 


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