Windows 10: dm_log_collector - NO FILE!

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  1. essenbe's Avatar
    Posts : 7,490
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       30 Jul 2016 #11

    The posts from the second thread have been merged into this thread.
      My ComputersSystem Spec

  2.    30 Jul 2016 #12

    Additional things subsequently done: had some Back Blaze errors in event log and just removed it for now. It's a process that always running and I have other issues with it after the upgrade (thinks it's a new machine and wants me to transfer the license, but I'm not gonna bother till I figure out whether I want to keep the Win 10 install). Also removed a bunch of other programs, including a Fender USB driver that was installed after the upgrade.

    But removing this stuff didn't help. Still with the frequent BSODs.

    It's funny, while I'm actually doing work on the computer - even just typing or browsing - it doesn't crash. When there is no user activity (or even when it's at the logon screen), it will regularly BSOD!
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 11,215
    Windows 10 Pro
       31 Jul 2016 #13

    Please upload a new zip from the DM Log Collector.
      My ComputersSystem Spec

  4.    31 Jul 2016 #14

    I've attached a new zip file (as before, I had to zip it manually before the second prompt removed the folder). I kept the machine off all night to avoid the constant bsod reboots.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 11,215
    Windows 10 Pro
       31 Jul 2016 #15

    I would like to see a kernel dump, which is located in C:\Windows and called MEMORY.dmp, to have a look at a few things. I'm fairly sure it is a driver causing issues, but it is quite interesting to see the memory that was referenced is everytime the same.

    I do have a suggestion for you currently, although I do not know what driver is causing the issues, your memory is not seated properly.
    Your memory is currently seated in Channel A & B (or slot 4,2 or 3,1) while it should be Channel A OR B (or slot 4, 3 or 2, 1), in other words the same coloured slots is how the memory should be seated.
    Attachment 93188
    Code:
    Bugcheck code 0000000A
    Arguments 00000000`00006000 00000000`00000002 00000000`00000000 fffff800`2f100258
    Debug session time: Sun Jul 31 00:52:41.645 2016 (UTC + 2:00)
    System Uptime: 0 days 0:11:25.350
    1: kd> !pte 00000000`00006000
                                               VA 0000000000006000
    PXE at FFFFF6FB7DBED000    PPE at FFFFF6FB7DA00000    PDE at FFFFF6FB40000000    PTE at FFFFF68000000030
    contains 04800001EF830867  contains 0000000000000000
    pfn 1ef830    ---DA--UWEV  not valid
    
    1: kd> !irp ffffffffffffff88 1
    ffffffffffffff88: Could not read Irp
    1: kd> .trap 0xffffd00020f4be70
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000006000 rbx=0000000000000000 rcx=0000000000006000
    rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8002f100258 rsp=ffffd00020f4c000 rbp=ffffd00020f4c140
     r8=0000000000000002  r9=00000000000007ff r10=ffffd001e6435ca0
    r11=ffffe0010feb59e0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz ac pe cy
    nt!IopCompleteRequest+0xdf8:
    fffff800`2f100258 488b09          mov     rcx,qword ptr [rcx] ds:00000000`00006000=????????????????
    
    
    
    
    
    [Memory Device (Type 17) - Length 34 - Handle 0040h]
      Physical Memory Array Handle  0007h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM1
      Bank Locator                  BANK 3
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1333MHz
      Manufacturer                  8502
      Serial Number                         
      Asset Tag Number                        
      Part Number                   PSD34G13332
    [Memory Device (Type 17) - Length 34 - Handle 0042h]
      Physical Memory Array Handle  0007h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM1
      Bank Locator                  BANK 1
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1333MHz
      Manufacturer                  8502
      Serial Number                         
      Asset Tag Number                        
      Part Number                   PSD34G13332
    [Memory Device (Type 17) - Length 34 - Handle 0045h]
      Physical Memory Array Handle  0007h
      Memory Error Info Handle      [Not Provided]
      Total Width                   0 bits
      Data Width                    0 bits
      Size                          [Not Populated]
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                  [Empty]
      Serial Number                        
      Asset Tag Number                        
      Part Number                   [Empty]
    [Memory Device (Type 17) - Length 34 - Handle 0046h]
      Physical Memory Array Handle  0007h
      Memory Error Info Handle      [Not Provided]
      Total Width                   0 bits
      Data Width                    0 bits
      Size                          [Not Populated]
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                  [Empty]
      Serial Number                        
      Asset Tag Number                        
      Part Number                   [Empty]
    Note   Note
    Upload a kernel dump to a 3rd party uploader like onedrive, google drive, dropbox, or similar onces and post a share link in your next reply
      My ComputersSystem Spec

  6.    31 Jul 2016 #16

    Good catch! Can't remember the last time I put in the memory. Anyway, I have reinstalled it correctly.

    Subsequent changes: probably nothing looking to do with my problem, but looking through the event log I have disabled ReadyBoot (have an SSD) and remove XPS Printer (never needed.)

    Also reconfigured settings to allow Windows to manage paging and set it to a full memory.dmp. Will upload that plus a new debug zip file when it BSODs again (unless for some miracle the correct installation of the dimms did the trick.)

    Thanks axe0!
      My ComputerSystem Spec

  7.    31 Jul 2016 #17

    PS - windbg says

    Memory manager detected 63884 instance(s) of page corruption, target is likely to have memory corruption.

    So another fingers crossed that crash was due to the improper memory installation. Is Win 10 more sensitive to this?
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 11,215
    Windows 10 Pro
       31 Jul 2016 #18

    You could say it is sensitive when there is dust on a stick or in the slot, or when the stick is not properly seated, etc.
      My ComputersSystem Spec

  9.    31 Jul 2016 #19

    Crashed again. I have uploaded a full memory.dmp (zipped up) to OneDrive (wow, is the upload speed SLOW!)

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Just got some Windows update notifications; one is for the Intel HD Graphics so we'll see if a video driver was messing things up. (Doesn't hurt to hope!)

    Thanks.

    (PS just noticed that OneDrive links have an advert as the text. Couldn't find the HTML edit option to change.)
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 11,215
    Windows 10 Pro
       31 Jul 2016 #20

    Please note, the kernel dump request was only for once

    I cannot do much unfortunately, I'm not sure why though. Either there isn't much saved of what I wanted to look at or there is something going on of what I do not know much about if I know anything about it at all.

    Please run below test



    dm_log_collector - NO FILE! Diagnostic Test dm_log_collector - NO FILE!
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec


 
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