BSOD due to ntoskrnl.exe? Help with Dump files


  1. Posts : 7
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       #1

    BSOD due to ntoskrnl.exe? Help with Dump files


    EDIT: Uploaded the debug.zip file as prompted in the instructions.

    Hi all,

    Having severe BSOD Bad_Pool_Caller issues lately (last 48 hours). I noticed this was an issue because around the same time, all video on my system (youtube, VLC player, etc.) will occasionally stutter/lag and show crazy artifacts. Soon after, things will slow down to a crawl and the system will randomly crash. It has started crashing even while not watching video, so this is a frustrating issue for me. Lately, I've noticed that the system will crash within fifteen minutes after waking up if the monitor has gone to sleep.

    From what I've read, I understand that this could be RAM error or a driver issue, but I've run memtest on my ram and I don't think it's a hardware issue. I'm more than happy to swap out all my ram if necessary, but would prerfer to see if anyone can help me read some dump files.

    I've used bluescreenview and it would appear that most of the crashes occur due to ntoskrnl.exe. I have no idea what this is and I have no idea what to do next. I've attached a few dump files from the last two days, system information (from Speccy), and an overview of bluescreenview in a dropbox folder and would greatly appreciate if someone on here can help me out.

    Dropbox - Mini Dumps

    Much appreciated and thanks in advance!!
    bunsinator
      My Computer

  2. philc43's Avatar
    Posts : 5,002
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello bunsinator,

    We'd like to help but there is evidence that you are using pirated Adobe software on your system. Unless you remove it we are not able to help you because it is against the forum rules to engage in any help when we know piracy is involved.
      My Computers


  3. Posts : 7
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    Thread Starter
       #3

    Can you have a look now? I've gotten rid of AI.

    Thanks,
      My Computer

  4. philc43's Avatar
    Posts : 5,002
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #4

    It was Adobe that you seemed to have bypassed the required activation for, probably Photoshop or Acrobat.

    Code:
    127.0.0.1 lmlicenses.wip4.adobe.com
    127.0.0.1 lm.licenses.adobe.com
    127.0.0.1 na1r.services.adobe.com
    127.0.0.1 hlrcv.stage.adobe.com
    127.0.0.1 practivate.adobe.com 
    127.0.0.1 activate.adobe.com
      My Computers


 

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