Windows 10: BSOD's playing Squad, Wargame:RD - Always System_Service_Exception

  1.    26 Jul 2016 #1

    BSOD's playing Squad, Wargame:RD - Always System_Service_Exception


    Intermittent BSOD's. Most of the time it'll be a System_Service_Exception but every now and then I'll get something new and exciting like Clock_Watchdob_Timeout. I've very recently (last week or so) run MemTest86 with no errors popping up, and that's pretty much the extent to which I know what to do.

    Here's a Speccy link: http://speccy.piriform.com/results/4...bma7jMvPX58CMv

    Attached is a Mini Tool Box output, and the BSOD output from the forum sticky.

    If I need to add anything else just let me know, thanks in advance.
      My ComputerSystem Spec


  2. Posts : 5,016
    Windows 10 Pro X64 15063.138
       26 Jul 2016 #2

    Latest dump indicates a problem with aswMonFlt.sys.

    Code:
    BugCheck 3B, {c0000005, fffff8034c0ada32, ffffd0002a9810c0, 0}
    
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
    Probably caused by : aswMonFlt.sys ( aswMonFlt+6747 )
    aswMonFlt.sys belongs to Avast anti-virus. Try uninstalling it then make sure Windows Defender and Windows Firewall are enabled and run with them for awhile, see if that resolves the problem.

    The older dumps are inconclusive, many are Bugcheck 3B pointing at different kernel modules. Something else is causing the problem.

    If removing Avast does not fix the problem, then enable Driver Verifier and see what that shows us:

    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to
    PART TWO
    and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My ComputersSystem Spec

  3.    27 Jul 2016 #3

    Thanks for the reply, uninstalled Avast.

    Ran Driver Verifier and in the meantime ran ChkDsk with no errors.

    Here's the updated BSOD file.
      My ComputerSystem Spec


  4. Posts : 5,016
    Windows 10 Pro X64 15063.138
       27 Jul 2016 #4

    Two new dumps in that zip. The first one 7/27 1:57PM does not have Verifier enabled. It does indicate a problem with dxggms.sys which is a Windows module and not the cause. I see quite a few references to atikmdag in the thread trace. This belongs to your AMD Radeon R9 200 Series video card driver.

    Looks like you have the latest available:

    Code:
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Jul 08 15:11:29 2016 (577FFAE1)
    The newest dump is 7/27 7:02PM and Driver Verifier is enabled and setup correctly.

    Code:
    BugCheck 3B, {c0000005, fffff803df67d924, ffffd0005dbf56b0, 0}
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+14 )
    ntkrnlmp.exe is par tof the OS and not the cause of this failure either.

    Looking at the thread trace, it indicates a problem with EasyAntiCheat.sys

    Code:
    ffffd000`5dbf6498  fffff801`3e19bdcdUnable to load image \??\C:\Windows\system32\drivers\EasyAntiCheat.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for EasyAntiCheat.sys
    *** ERROR: Module load completed but symbols could not be loaded for EasyAntiCheat.sys
     EasyAntiCheat+0xbdcd
    This is probably the real cause of your problems. Can you run your games without it?
      My ComputersSystem Spec

  5.    28 Jul 2016 #5

    Thanks for the follow-up.

    Ztruker said: View Post
    Looking at the thread trace, it indicates a problem with EasyAntiCheat.sys

    Code:
    ffffd000`5dbf6498  fffff801`3e19bdcdUnable to load image \??\C:\Windows\system32\drivers\EasyAntiCheat.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for EasyAntiCheat.sys
    *** ERROR: Module load completed but symbols could not be loaded for EasyAntiCheat.sys
     EasyAntiCheat+0xbdcd
    This is probably the real cause of your problems. Can you run your games without it?

    Unfortunately the game, Squad, requires the EasyAntiCheat.sys to run. I inadvertently discovered this when I failed to properly disable Driver Verifier. I get a pop-up displaying

    EasyAntiCheat cannot run if Driver Signature Enforcement has been disabled
    I guess the EAC instability is due to the game being in Alpha.

    Thanks again for your help.
      My ComputerSystem Spec


  6. Posts : 5,016
    Windows 10 Pro X64 15063.138
       28 Jul 2016 #6

    I guess the EAC instability is due to the game being in Alpha.
    That could very well be. Hopefully they will release an updated version soon that you can try.
      My ComputersSystem Spec


 

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