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  1.    08 Mar 2017 #41
    Join Date : Jul 2016
    Posts : 27
    Windows 10 64bit
    Thread Starter

    I actually have tried all of the recommendations from the text you pasted above. Yesterday I updated all of the drivers that were on MSI's website, including the Intel management driver. I downloaded it again this morning and reinstalled it just to be sure though. As for the Kaspersky drivers, I looked and looked online to try and figure out how to update the drivers and it just kept taking me back to the update utility in the software. Kaspersky says everything is up to date. I have also uninstalled Kaspersky 3-4 times to make sure it wasn't the cause, and my computer crashed just as often even if I had it uninstalled (with the removal tool, not just Windows uninstall). If you know how to manually update the drivers, please let me know.

    If it is my CPU, and the Intel Processor Diagnosis Tool doesn't find anything wrong, will I be able to send it back to Intel. I really don't want to purchase another $300 CPU just to find out it wasn't the cause obviously.

    I attached an updated log collector file. There are a few more crashes in there. Thanks!
      My ComputerSystem Spec
  2.    08 Mar 2017 #42
    Join Date : Nov 2015
    Posts : 3,023
    64bit Win 10 Pro ver 1709 Build 16299.125 and W10 Insider Build 17074

    Quote Originally Posted by ManaFire View Post
    That brings up another question. I hate to ask to you do any more to help me, but are the errors I'm getting now the same ones I had with my last motherboard? I switched to this MSI board in November of last year. All of the other log collector files I attached prior to November were for the ASUS board I was using. If the errors are the same, then it isn't the motherboard (assuming that is). Thank you so much for the help.
    I've looked back on this thread but for some reason the log files posted prior to November 2016 are missing

    In the meantime I'll look into the new logs in the hope that something new will be spotted. If you suspect there is some software running that could be causing this you should run through the clean boot troubleshooting process.
      My ComputersSystem Spec
  3.    08 Mar 2017 #43
    Join Date : Jan 2016
    Posts : 654
    windows 10 Pro

    If it is my CPU, and the Intel Processor Diagnosis Tool doesn't find anything wrong, will I be able to send it back to Intel. I really don't want to purchase another $300 CPU just to find out it wasn't the cause obviously.
    Do you have purchased a boxed Intel CPU than the warranty is 3 years.
    see Intel(R) Boxed Processors Three-Year Limited Warranty
      My ComputerSystem Spec
  4.    15 Mar 2017 #44
    Join Date : Jul 2016
    Posts : 27
    Windows 10 64bit
    Thread Starter

    I got a new processor from Intel via my warranty and I've been running it for 3 days now with no lockups. That's hardly a good test since I could go weeks or months without any lockups, but it's a great start. Thank you all for your help. If anything else happens, I'll update the thread.
      My ComputerSystem Spec
  5.    17 Apr 2017 #45
    Join Date : Jul 2016
    Posts : 27
    Windows 10 64bit
    Thread Starter

    One month without any crashes. It seems to have been the processor after all. Thank you for all of your help!
      My ComputerSystem Spec

 
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