BSOD playing WOW, but occasionally doing just about anything

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  1. Posts : 27
    Windows 10 64bit
    Thread Starter

    I ran it and it passed:

    Attachment 124002
      My Computer

  2. Posts : 5,170
    64bit Win 10 Pro ver 21H2

    OK, looks like the CPU is OK then.

    Once you get a new BSOD with the graphics card back in post a new set of files. At the moment I'm out of ideas.
      My Computers

  3. Posts : 27
    Windows 10 64bit
    Thread Starter

    I will. This is so frustrating. I bought, what I thought, was an awesome upgrade and it keeps crashing. The only thing I held off on was the video card.
      My Computer

  4. Posts : 5,170
    64bit Win 10 Pro ver 21H2

    I did notice that there is a newer BIOS for your motherboard. You should update this and any other motherboard drivers you spot that are more recent than the ones you have.
      My Computers

  5. Posts : 27
    Windows 10 64bit
    Thread Starter

    I updated the BIOS and downloaded all of the new drivers. I'm not sure if Windows update found newer drivers and installed them or what, but 2/3 of the new drivers on MSI's website were older versions that what I had installed. If I had newer versions, I didn't install the older versions.
      My Computer

  6. Posts : 27
    Windows 10 64bit
    Thread Starter

    And now the BSODs are back. Here's a log collector file.
      My Computer

  7. Posts : 27
    Windows 10 64bit
    Thread Starter

    Here's a file with 5 more.
      My Computer

  8. Posts : 5,170
    64bit Win 10 Pro ver 21H2

    There are three new crash dumps from yesterday. Again they point to the CPU L1 cache read and write errors. Tests have shown that your CPU is OK but for some reason it is triggering these errors. Is it possible to run your CPU slightly underclocked to see if it makes any difference? These settings will be in the BIOS in the Overclock Section. Refer to your manual if you are not familiar with them. Make sure all turbo boost settings are deactivated. If you are running any MSI software that controls the CPU make sure you uninstall it while we are troubleshooting. Typical examples would be MSI Command Centre and MSI Game Boost.
      My Computers

  9. Posts : 27
    Windows 10 64bit
    Thread Starter

    I made sure that Game Boost and XMP are both off in the BIOS. I played around with underclocking the CPU and according to the BIOS, I'm now running at 3800 instead of 4000 Mhz but when viewing the CPUID tool the clock is hovering around 4000. I'm not sure why. I'll keep playing around with it. Also I have no MSI software installed. I learned that lesson from the ASUS software.

    That brings up another question. I hate to ask to you do any more to help me, but are the errors I'm getting now the same ones I had with my last motherboard? I switched to this MSI board in November of last year. All of the other log collector files I attached prior to November were for the ASUS board I was using. If the errors are the same, then it isn't the motherboard (assuming that is). Thank you so much for the help.
      My Computer

  10. Posts : 654
    windows 10 Pro

    Some info on troubleshooting
      Stop 0x124 is a hardware error
    If you are overclocking try resetting your processor to standard settings and see if that helps.
    If you continue to get BSOD here are some more things you may want to consider.
    This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).
    Stop 0x124 - what it means and what to try
    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. 
    Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.
    Generic "Stop 0x124" Troubleshooting Strategy:
    1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.
    2) Ensure that the machine is adequately cooled.
    If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.
    3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware. 
    It is good practice to run the latest drivers anyway.
    4) Update the motherboard BIOS according to the manufacturer's instructions. 
    Their website should provide detailed instructions as to the brand and model-specific procedure.
    5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug). 
    At the time of writing, Windows 10 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.
    6) Attempt to (stress) test those hardware components which can be put through their paces artificially. 
    The most obvious examples are the RAM and HDD(s). 
    For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
    For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors". 
    Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.
    7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" re-installation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 10 disc.
    Should that fail to mitigate the 0x124 problem, jump to the next steps. 
    If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes. 
    Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
    If stop 0x124 errors persist despite the steps above, and the hardware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events. 
    Be aware that attempting the subsequent hardware troubleshooting steps may, in some cases, void your warranty:
    8) Clean and carefully remove any dust from the inside of the machine. 
    Reseat all connectors and memory modules. 
    Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.
    9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. 
    Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.
    Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.
    see this link BSOD Multiple Crashes.
    Also this link Jared's BSOD Debugging: Debugging 0x124

    But reading this thread and the steps you already have done i suspect your CPU is faulty, especially because you already changed the mobo.

    Look into your Kasparsky software, it has some drivers from 2015.
    See if there is a newer version for your Intel management engine driver.
      My Computer


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