Windows 10: Error code c0000005 - Not a BSOD Solved

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  1. Posts : 26
    Windows 10 Education (Anniversary/Redstone) 64 bit, Linux Mint 18.1 64 bit
       22 Jul 2016 #1

    Error code c0000005 - Not a BSOD


    I know this sub-forum is normally used for BSOD issues, but I'm not sure if this issue fits in the other sub-forums any better than this one.

    For at least a month now, various programs have been crashing with error code c0000005, and I'm not sure how to fix the issue.

    I've already run Memtest86 a few times, and I received no errors from the tests I ran.

    I've uploaded the latest minidump crash from a program called MusicBee (I no longer have the other minidumps), along with the rest of the files produced from DM Log Collector Tool (Attachment 91458).
      My ComputerSystem Spec


  2. Posts : 1,648
    Microsoft Windows 10 Home
       22 Jul 2016 #2

    Code:
    FAILURE_IMAGE_NAME:  bassmix.dll
    Code:
    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/MusicBee.exe/3.0.5995.40050/574dff1e/bassmix.dll/2.4.7.2/503e0148/c0000005/000040d7.htm?Retriage=1
    Code:
    Browse full module list
    start    end        module name
    10500000 1050b000   bassmix  T (no symbols)           
        Loaded symbol image file: bassmix.dll
        Image path: D:\Program Files (x86)\MusicBee\bassmix.dll
        Image name: bassmix.dll
        Browse all global symbols  functions  data
        Timestamp:        Wed Aug 29 17:17:20 2012 (503E0148)
        CheckSum:         00000000
        ImageSize:        0000B000
        File version:     2.4.7.2
        Product version:  2.4.0.0
        File flags:       0 (Mask 3F)
        File OS:          4 Unknown Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    According to the crash dump, the appcrash under study is caused by bassmix.dll; used in various software associated with music playing/conversion; MusicBee and RadioBoss are two most common programs who use that dll.

    It is also seen that the timestamp of bassmix.dll is much older than the windows 10. So it may be assumed that the dll file may not work perfectly with windows 10; though it seems that MusicBee is having a contemporary version there, if not the latest.

    Based on the above, you may uninstall MusicBee and use any other similar program (inbuilt Groove is a very nice one).

    But, that does not anyhow justify the other apps crashing as you said.

    Please observe which apps are crashing. If all of them are of the same path (D:\Program Files) then there might be a justification. It is very widely seen with windows 10 that it does not cope up perfectly with moving the default locations of the system files.
      My ComputerSystem Spec


  3. Posts : 26
    Windows 10 Education (Anniversary/Redstone) 64 bit, Linux Mint 18.1 64 bit
    Thread Starter
       22 Jul 2016 #3

    Alright, I uninstalled MusicBee. Most of the programs that do crash are installed in D:\, however at least one program I noticed (NvStreamUserAgent.exe) is actually installed in C:\.
    I also noticed that while most of the faulting modules were random, the most common faulting modules were "C:\WINDOWS\SYSTEM32\ntdll.dll" and "C:\Program Files\ASUSTeKcomputer.Inc\SS2\UserInterface\x64\SS2OSD.dll".

    I was able to crash at least one program reliably and get a minidump out of it (Attachment 91606). GTAVLauncher.exe always seems to crash with error c0000005 after exiting GTA V, at which the launcher shows up for a bit, then crashes.
      My ComputerSystem Spec


  4. Posts : 1,648
    Microsoft Windows 10 Home
       23 Jul 2016 #4

    It is just a similar crash dump like the earlier one; he little difference is it points to the components of Rockstar Games other than MusicBee.

    I think it is not an individual program that is crashing, but there is some logic behind them.

    As you are using an Education license, it should be belongs to some school/college; and it may be the policy of the system administrator to not run the multimedia apps like games etc.

    I think you should contact your system administrator. Let us know what reply you get.
      My ComputerSystem Spec


  5. Posts : 26
    Windows 10 Education (Anniversary/Redstone) 64 bit, Linux Mint 18.1 64 bit
    Thread Starter
       23 Jul 2016 #5

    I got the Education license through the Dreamspark program, but my college doesn't control my system. The system administrator is myself in this case, and I haven't set any policy against multimedia apps as far as I'm aware of.
      My ComputerSystem Spec


  6. Posts : 5,089
    Windows 10 Pro X64 15063.138
       23 Jul 2016 #6

    Arc, there are some pretty old drivers. Don't know if any of they are causing problems but one jumped out at me:

    Code:
    Module Name  Display Name           Description            Driver Type   Start Mode State      Status     Accept Stop Accept Pause Paged Pool(bytes) Code(bytes) BSS(bytes) Link Date              Path                                             Init(bytes)
    ============ ====================== ====================== ============= ========== ========== ========== =========== ============ ================= =========== ========== ====================== ================================================ ===========
    SiSRaid2     SiSRaid2               SiSRaid2               Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 32,768      0          2008/09/24 11:28:20 AM  C:\WINDOWS\system32\drivers\SiSRaid2.sys         4,096
    SiSRaid4     SiSRaid4               SiSRaid4               Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 69,632      0          2008/10/01 02:56:04 PM  C:\WINDOWS\system32\drivers\sisraid4.sys         4,096
    iaStorV      Intel RAID Controller  Intel RAID Controller  Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 364,544     0          2011/04/11 11:48:16 AM  C:\WINDOWS\system32\drivers\iaStorV.sys          8,192
    stexstor     stexstor               stexstor               Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 16,384      0          2012/11/26 04:02:51 PM  C:\WINDOWS\system32\drivers\stexstor.sys         4,096
    amdsbs       amdsbs                 amdsbs                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 229,376     0          2012/12/11 01:21:44 PM  C:\WINDOWS\system32\drivers\amdsbs.sys           4,096
    VSTXRAID     VIA StorX Storage RAID VIA StorX Storage RAID Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 278,528     0          2013/01/21 11:00:28 AM  C:\WINDOWS\system32\drivers\vstxraid.sys         4,096
    b06bdrv      Broadcom NetXtreme II  Broadcom NetXtreme II  Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 221,184     0          2013/02/04 11:47:18 AM  C:\WINDOWS\system32\drivers\bxvbda.sys           4,096
    LSI_SSS      LSI_SSS                LSI_SSS                Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 65,536      0          2013/03/15 04:39:38 PM  C:\WINDOWS\system32\drivers\lsi_sss.sys          4,096
    HpSAMD       HpSAMD                 HpSAMD                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 45,056      0          2013/03/26 02:36:54 PM  C:\WINDOWS\system32\drivers\HpSAMD.sys           4,096
    ScpVBus      Scp Virtual Bus Driver Scp Virtual Bus Driver Kernel        Manual     Running    OK         TRUE        FALSE        16,384            12,288      0          2013/05/05 02:31:26 PM  C:\WINDOWS\system32\drivers\ScpVBus.sys          4,096
    megasr       megasr                 megasr                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 434,176     0          2013/06/03 03:02:39 PM  C:\WINDOWS\system32\drivers\megasr.sys           4,096
    bcmfn2       bcmfn2 Service         bcmfn2 Service         Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             4,096       0          2014/03/16 03:07:36 AM  C:\WINDOWS\system32\drivers\bcmfn2.sys           4,096
    nvraid       nvraid                 nvraid                 Kernel        Manual     Stopped    OK         FALSE       FALSE        8,192             90,112      0          2014/04/21 11:28:42 AM  C:\WINDOWS\system32\drivers\nvraid.sys           8,192
    nvstor       nvstor                 nvstor                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 118,784     0          2014/04/21 11:34:03 AM  C:\WINDOWS\system32\drivers\nvstor.sys           4,096
    vsmraid      vsmraid                vsmraid                Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 143,360     0          2014/04/22 12:21:41 PM  C:\WINDOWS\system32\drivers\vsmraid.sys          4,096
    BRDriver64_1 BRDriver64_1_3_3_E02B2 BRDriver64_1_3_3_E02B2 File System   Manual     Stopped    OK         FALSE       FALSE        4,096             53,248      0          2014/04/24 10:14:00 PM  \??\C:\ProgramData\BitRaider\support\1.3.3\E02B2 8,192
    mvumis       mvumis                 mvumis                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 20,480      0          2014/05/23 01:39:04 PM  C:\WINDOWS\system32\drivers\mvumis.sys           4,096
    file_tracker file_tracker           file_tracker           File System   Boot       Running    OK         TRUE        FALSE        0                 237,568     0          2014/09/04 05:49:39 AM  C:\WINDOWS\system32\DRIVERS\file_tracker.sys     8,192
    fltsrv       Acronis Storage Filter Acronis Storage Filter Kernel        Boot       Running    OK         TRUE        FALSE        0                 98,304      0          2014/11/11 04:01:53 AM  C:\WINDOWS\system32\DRIVERS\fltsrv.sys           4,096
    snapman      Acronis Snapshots Mana Acronis Snapshots Mana Kernel        Boot       Running    OK         TRUE        FALSE        0                 245,760     0          2014/11/12 02:54:05 AM  C:\WINDOWS\system32\DRIVERS\snapman.sys          8,192
    wdm_usb      wdm_usb                wdm_usb                Kernel        Manual     Stopped    OK         FALSE       FALSE        1,024             127,360     0          2014/11/24 01:03:51 AM  C:\WINDOWS\system32\DRIVERS\usb2ser.sys          2,688
    SvThLSNS     SvThLSNS               SvThLSNS               Kernel        System     Running    OK         TRUE        FALSE        2,560             128         0          2014/12/03 06:28:33 PM  \??\c:\Program Files (x86)\SAVITECH\SVLoadSense\ 768
    That belongs to Broadcom NetXtreme II wireless device.
      My ComputersSystem Spec


  7. Posts : 1,648
    Microsoft Windows 10 Home
       23 Jul 2016 #7

    silentreaper said: View Post
    I got the Education license through the Dreamspark program, but my college doesn't control my system. The system administrator is myself in this case, and I haven't set any policy against multimedia apps as far as I'm aware of.
    That's good, and then we can go for some further troubleshooting steps.

    I am thinking of something, let us see what Ztruker thinks about it?
    Ztruker said: View Post
    Arc, there are some pretty old drivers. Don't know if any of they are causing problems but one jumped out at me:

    Code:
    Module Name  Display Name           Description            Driver Type   Start Mode State      Status     Accept Stop Accept Pause Paged Pool(bytes) Code(bytes) BSS(bytes) Link Date              Path                                             Init(bytes)
    ============ ====================== ====================== ============= ========== ========== ========== =========== ============ ================= =========== ========== ====================== ================================================ ===========
    SiSRaid2     SiSRaid2               SiSRaid2               Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 32,768      0          2008/09/24 11:28:20 AM  C:\WINDOWS\system32\drivers\SiSRaid2.sys         4,096
    SiSRaid4     SiSRaid4               SiSRaid4               Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 69,632      0          2008/10/01 02:56:04 PM  C:\WINDOWS\system32\drivers\sisraid4.sys         4,096
    iaStorV      Intel RAID Controller  Intel RAID Controller  Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 364,544     0          2011/04/11 11:48:16 AM  C:\WINDOWS\system32\drivers\iaStorV.sys          8,192
    stexstor     stexstor               stexstor               Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 16,384      0          2012/11/26 04:02:51 PM  C:\WINDOWS\system32\drivers\stexstor.sys         4,096
    amdsbs       amdsbs                 amdsbs                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 229,376     0          2012/12/11 01:21:44 PM  C:\WINDOWS\system32\drivers\amdsbs.sys           4,096
    VSTXRAID     VIA StorX Storage RAID VIA StorX Storage RAID Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 278,528     0          2013/01/21 11:00:28 AM  C:\WINDOWS\system32\drivers\vstxraid.sys         4,096
    b06bdrv      Broadcom NetXtreme II  Broadcom NetXtreme II  Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 221,184     0          2013/02/04 11:47:18 AM  C:\WINDOWS\system32\drivers\bxvbda.sys           4,096
    LSI_SSS      LSI_SSS                LSI_SSS                Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 65,536      0          2013/03/15 04:39:38 PM  C:\WINDOWS\system32\drivers\lsi_sss.sys          4,096
    HpSAMD       HpSAMD                 HpSAMD                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 45,056      0          2013/03/26 02:36:54 PM  C:\WINDOWS\system32\drivers\HpSAMD.sys           4,096
    ScpVBus      Scp Virtual Bus Driver Scp Virtual Bus Driver Kernel        Manual     Running    OK         TRUE        FALSE        16,384            12,288      0          2013/05/05 02:31:26 PM  C:\WINDOWS\system32\drivers\ScpVBus.sys          4,096
    megasr       megasr                 megasr                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 434,176     0          2013/06/03 03:02:39 PM  C:\WINDOWS\system32\drivers\megasr.sys           4,096
    bcmfn2       bcmfn2 Service         bcmfn2 Service         Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             4,096       0          2014/03/16 03:07:36 AM  C:\WINDOWS\system32\drivers\bcmfn2.sys           4,096
    nvraid       nvraid                 nvraid                 Kernel        Manual     Stopped    OK         FALSE       FALSE        8,192             90,112      0          2014/04/21 11:28:42 AM  C:\WINDOWS\system32\drivers\nvraid.sys           8,192
    nvstor       nvstor                 nvstor                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 118,784     0          2014/04/21 11:34:03 AM  C:\WINDOWS\system32\drivers\nvstor.sys           4,096
    vsmraid      vsmraid                vsmraid                Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 143,360     0          2014/04/22 12:21:41 PM  C:\WINDOWS\system32\drivers\vsmraid.sys          4,096
    BRDriver64_1 BRDriver64_1_3_3_E02B2 BRDriver64_1_3_3_E02B2 File System   Manual     Stopped    OK         FALSE       FALSE        4,096             53,248      0          2014/04/24 10:14:00 PM  \??\C:\ProgramData\BitRaider\support\1.3.3\E02B2 8,192
    mvumis       mvumis                 mvumis                 Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 20,480      0          2014/05/23 01:39:04 PM  C:\WINDOWS\system32\drivers\mvumis.sys           4,096
    file_tracker file_tracker           file_tracker           File System   Boot       Running    OK         TRUE        FALSE        0                 237,568     0          2014/09/04 05:49:39 AM  C:\WINDOWS\system32\DRIVERS\file_tracker.sys     8,192
    fltsrv       Acronis Storage Filter Acronis Storage Filter Kernel        Boot       Running    OK         TRUE        FALSE        0                 98,304      0          2014/11/11 04:01:53 AM  C:\WINDOWS\system32\DRIVERS\fltsrv.sys           4,096
    snapman      Acronis Snapshots Mana Acronis Snapshots Mana Kernel        Boot       Running    OK         TRUE        FALSE        0                 245,760     0          2014/11/12 02:54:05 AM  C:\WINDOWS\system32\DRIVERS\snapman.sys          8,192
    wdm_usb      wdm_usb                wdm_usb                Kernel        Manual     Stopped    OK         FALSE       FALSE        1,024             127,360     0          2014/11/24 01:03:51 AM  C:\WINDOWS\system32\DRIVERS\usb2ser.sys          2,688
    SvThLSNS     SvThLSNS               SvThLSNS               Kernel        System     Running    OK         TRUE        FALSE        2,560             128         0          2014/12/03 06:28:33 PM  \??\c:\Program Files (x86)\SAVITECH\SVLoadSense\ 768
    That belongs to Broadcom NetXtreme II wireless device.
    Nice catch as always!
    Such an old driver must be problematic. Though this is is set as Manual, still it can cause an issue, and the driver must be updated.
    I am thinking that the issue may have something to with with the location of program files folder, which is not C but D. Do you think that we should concentrate any further on it?
      My ComputerSystem Spec


  8. Posts : 5,089
    Windows 10 Pro X64 15063.138
       23 Jul 2016 #8

    I'd like to see the output of the set command from a Command Prompt window.
    Press Windows key + X.
    Select Command Prompt or Command Prompt (Admin).
    Type set > envvar.txt & notepad envvar.txt and press Enter.
    Notepad will open.
    Copy it's contents and paste in a reply here please.
      My ComputersSystem Spec


  9. Posts : 26
    Windows 10 Education (Anniversary/Redstone) 64 bit, Linux Mint 18.1 64 bit
    Thread Starter
       23 Jul 2016 #9

    Contents of envvar.txt:

    ALLUSERSPROFILE=C:\ProgramData
    APPDATA=C:\Users\Gustavo\AppData\Roaming
    CommonProgramFiles=C:\Program Files\Common Files
    CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
    CommonProgramW6432=C:\Program Files\Common Files
    COMPUTERNAME=HOME
    ComSpec=C:\WINDOWS\system32\cmd.exe
    HOMEDRIVE=C:
    HOMEPATH=\Users\Gustavo
    LOCALAPPDATA=C:\Users\Gustavo\AppData\Local
    LOGONSERVER=\\HOME
    NUMBER_OF_PROCESSORS=8
    OS=Windows_NT
    Path=C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\ WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit\;C:\Program Files\Microsoft\Web Platform Installer\;D:\Program Files\Panda3D-1.9.2\python;D:\Program Files\Panda3D-1.9.2\python\Scripts;D:\Program Files\Panda3D-1.9.2\bin;D:\Program Files\OpenVPN\bin;C:\WINDOWS\SysWOW64\WindowsPowerShell\v1.0\Modules\TShell\TShell\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\dotnet\;D:\Program Files (x86)\GNU\GnuPG\pub;D:\Program Files\Git\cmd;D:\Program Files (x86)\youtube-dl\;D:\Program Files\curl\;D:\MinGW\bin;D:\MinGW\msys\1.0\bin
    PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    PROCESSOR_ARCHITECTURE=AMD64
    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
    PROCESSOR_LEVEL=6
    PROCESSOR_REVISION=5e03
    ProgramData=C:\ProgramData
    ProgramFiles=C:\Program Files
    ProgramFiles(x86)=C:\Program Files (x86)
    ProgramW6432=C:\Program Files
    PROMPT=$P$G
    PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\WindowsPowerShell\Modules\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\ResourceManager\AzureResourceManager\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\ServiceManagement\;C:\Program Files\Intel\
    PUBLIC=C:\Users\Public
    SystemDrive=C:
    SystemRoot=C:\WINDOWS
    TEMP=C:\Users\Gustavo\AppData\Local\Temp
    TMP=C:\Users\Gustavo\AppData\Local\Temp
    USERDOMAIN=HOME
    USERDOMAIN_ROAMINGPROFILE=HOME
    USERNAME=Gustavo
    USERPROFILE=C:\Users\Gustavo
    VS140COMNTOOLS=D:\Program Files (x86)\Visual Studio\Microsoft Visual Studio 14.0\Common7\Tools\
    VSSDK140Install=D:\Program Files (x86)\Visual Studio\Microsoft Visual Studio 14.0\VSSDK\
    windir=C:\WINDOWS
      My ComputerSystem Spec


  10. Posts : 5,089
    Windows 10 Pro X64 15063.138
       23 Jul 2016 #10

    According to that output the directories are in the right location:

    ProgramFiles=C:\Program Files
    ProgramFiles(x86)=C:\Program Files (x86)

    But ... I also see D:\Program Files and D:\Program Files (x86) in the PATH.

    Silentreaper, where did they come from, why are they there?

    From what I see, you have two hard drives:

    Code:
    Drive    C:
    Description    Local Fixed Disk
    Compressed    No
    File System    NTFS
    Size    213.67 GB (229,427,679,232 bytes)
    Free Space    147.13 GB (157,983,293,440 bytes)
    Volume Name    OS
    Volume Serial Number    04E5B296
        
    Drive    D:
    Description    Local Fixed Disk
    Compressed    No
    File System    NTFS
    Size    3.59 TB (3,952,269,586,432 bytes)
    Free Space    3.02 TB (3,318,115,315,712 bytes)
    Volume Name    Programs
    Volume Serial Number    86C8F221
    Was D: a boot drive at one time?
      My ComputersSystem Spec


 
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