Windows 10: BSOD CRITICAL PROCESS DIED, How do I identify and solve the problem?

  1.    20 Jul 2016 #1

    BSOD CRITICAL PROCESS DIED, How do I identify and solve the problem?

    There doesn't sem to be any rhyme or reason to the BSOD. I could be simply surfing the web using Chrome and it will just shut down on me. After it reboots it boots to the BIOS settings instead of Windows 10. If I unplug the power and remove the battery for a second the next time I boot up it will boot to Windows as normal.

    Any ideas?

    Operating System
    Windows 10 Home 64-bit
    Intel Core i7 @ 2.60GHz 43 C
    Haswell 22nm Technology
    16.0GB Dual-Channel DDR3 (11-11-11-28)
    Generic PnP Monitor (1920x1080@60Hz)
    Intel HD Graphics 4600 (ASUStek Computer Inc)
    2047MB NVIDIA GeForce GTX 960M (ASUStek Computer Inc) 36 C
    ForceWare version: 364.51
    SLI Disabled
    1863GB Seagate ST2000LM003 HN-M201RAD (SATA) 30 C
    111GB SC2 mSATA SSD (SSD) 30 C
    Optical Drives
    Realtek High Definition Audio
      My ComputerSystem Spec

  2. Posts : 5,851
    Windows 10 Pro X64 16299.192
       20 Jul 2016 #2

    The last dump is from April which is very old. Please check C:\Windows\minidump and see if there are any more recent. If yes, zip up the newest 5 or so and upload here.

    I looked at a couple of the latest ones and one indicated a problem with your NVIDIA GeForce GTX 960M

    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Your driver is fairly old in Nvidia time frame: 3/8/2016 12:42:16 AM C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys Version 364.51

    Try installing the latest available:
    Version:     368.81  WHQL
    Release Date:     2016.7.14
    Operating System:     Windows 10 64-bit
    Language:     English (US)
    File Size:     343.87 MB
      My ComputersSystem Spec

  3.    20 Jul 2016 #3

    OK, I checked the minidump folder you mentioned and do not see any more recent entries. I've also updated the video driver. Should I rerun the dmlog report?
      My ComputerSystem Spec

  4. Posts : 5,851
    Windows 10 Pro X64 16299.192
       21 Jul 2016 #4

    No, not unless you get another BSOD.
      My ComputersSystem Spec

  5.    22 Jul 2016 #5

    Another BSOD. Please advise.

    OK, I got another BSOD. Here is the new dm log file.
      My ComputerSystem Spec

  6. Posts : 5,851
    Windows 10 Pro X64 16299.192
       22 Jul 2016 #6

    No new dumps, newest is still 4/16/16.

    The last thing that was done before the BSOD was installing a printer driver update for

    RICOH MP C3503 (Copy 1)    RICOH Class Driver Plus    WSD-e6507125-b8bd-453b-a4db-ad1e06d54271.0063
    Driver Management concluded the process to install driver prnrccl1.inf_amd64_c2cea5cd6d2f4b1b\prnrccl1.inf for Device Instance ID SWD\PRINTENUM\WSD-E6507125-B8BD-453B-A4DB-AD1E06D54271.0063 with the following status: 0x0.
    Looks like you have, or had, 5 printers installed.

    Without a dump it's impossible to say what actually caused the BSOD.

    Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD
      My ComputersSystem Spec


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