Windows 10: BSOD CRITICAL PROCESS DIED, How do I identify and solve the problem?
BSOD CRITICAL PROCESS DIED, How do I identify and solve the problem?
There doesn't sem to be any rhyme or reason to the BSOD. I could be simply surfing the web using Chrome and it will just shut down on me. After it reboots it boots to the BIOS settings instead of Windows 10. If I unplug the power and remove the battery for a second the next time I boot up it will boot to Windows as normal.
Windows 10 Home 64-bit
Intel Core i7 @ 2.60GHz 43 °C
Haswell 22nm Technology
16.0GB Dual-Channel DDR3 (11-11-11-28)
ASUSTeK COMPUTER INC. G551JW (SOCKET 0) 43 °C
Generic PnP Monitor (1920x1080@60Hz)
Intel HD Graphics 4600 (ASUStek Computer Inc)
2047MB NVIDIA GeForce GTX 960M (ASUStek Computer Inc) 36 °C
ForceWare version: 364.51
1863GB Seagate ST2000LM003 HN-M201RAD (SATA) 30 °C
111GB SC2 mSATA SSD (SSD) 30 °C
HL-DT-ST DVDRAM GUC0N
Realtek High Definition Audio
The last dump is from April which is very old. Please check C:\Windows\minidump and see if there are any more recent. If yes, zip up the newest 5 or so and upload here.
I looked at a couple of the latest ones and one indicated a problem with your NVIDIA GeForce GTX 960M
Your driver is fairly old in Nvidia time frame: 3/8/2016 12:42:16 AM C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys Version 364.51
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Try installing the latest available: http://www.nvidia.com/download/drive...x/105039/en-us
Version: 368.81 WHQL
Release Date: 2016.7.14
Operating System: Windows 10 64-bit
Language: English (US)
File Size: 343.87 MB
OK, I checked the minidump folder you mentioned and do not see any more recent entries. I've also updated the video driver. Should I rerun the dmlog report?
No, not unless you get another BSOD.
Another BSOD. Please advise.
OK, I got another BSOD. Here is the new dm log file.
No new dumps, newest is still 4/16/16.
The last thing that was done before the BSOD was installing a printer driver update for
RICOH MP C3503 (Copy 1) RICOH Class Driver Plus WSD-e6507125-b8bd-453b-a4db-ad1e06d54271.0063
Looks like you have, or had, 5 printers installed.
Driver Management concluded the process to install driver prnrccl1.inf_amd64_c2cea5cd6d2f4b1b\prnrccl1.inf for Device Instance ID SWD\PRINTENUM\WSD-E6507125-B8BD-453B-A4DB-AD1E06D54271.0063 with the following status: 0x0.
Without a dump it's impossible to say what actually caused the BSOD.
Please make sure your PC is configured for small dump files:
How to Configure Windows 10 to Create Dump Files on BSOD
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