Windows 10: Windows 10 BSOD not recognizing Windows or Hard drive

  1.    20 Jul 2016 #1

    Several BSOD issues, help please?


    Hello. Newbie here and confused like crazy. I am typing this from a friend's laptop as mine has suddenly experienced the Windows 10 BSOD and I cannot do anything with it.

    Laptop computer : Dell Inspiron 1545
    Operating System: Windows 10 (just recently upgraded to 10 after being bugged by MS for a week and a half after upgrading from Vista to Windows 7 Ultimate 32 bit.


    Laptop ran super with a new SDD Kingston 120gb hard drive installed about 3 years ago. Ran Vista the entire time up until a few months ago when I upgraded to Windows 7 Ultimate. Again, all ran flawlessly. Upgraded from 7 to 10 about a week and a half ago (if that) and today while attempting to log off the laptop, my cursor froze along with the rest of the screen on my desktop.

    Had to press the power button to get the computer to shut off as it was frozen solid. When I powered back up, BSOD was present with the message "Your PC ran into a problem, we will restart it for you". It did not restart it though. That message just stayed there and I hit the 'enter' button finally and got it to another page. Tried rebooting multiple times with no luck getting back to Windows. I tried reinstalling and fixing it from the Windows 7 Ultimate Disk and nothing. About 15 minutes into trying to figure this out, it would not even get to the BSOD and would just get to the black screen and state no drive present.

    Kept getting the message of no hard drive present until I stuck the Windows 7 install disk back in the dvd drive and now I can get back to the BSOD. Have tried all their prepare suggestions that come with the BSOD, and again, nothing. It just tells me when I try to reinstall Windows 7 to " RESET THIS PC: The drive where Windows is installed is locked. Unlock the drive and try again." Now I have attempted to find out how to do this on Google and I am having no luck at all.

    If I remove the Windows 7 disk from the dvd drive, I don't get the BSOD, but get told I have no hard drive. If I keep the disc in the drive, I can reach all the options on the BSOD, but cannot go any further due to the locked hard drive. So I am having no luck at all and am hoping someone can help me get thru this situation as all my photos and files are on the drive and I would like to be able to back up everything (should have done this in the past!!) and then move forward by replacing the SSD drive with a new one and going back to Windows 7 Ultimate and never touching 10 again.

    All help would be very much appreciated. Thank you in advance!
    Last edited by wtfhappened; 20 Jul 2016 at 02:15.
      My ComputerSystem Spec


  2. Posts : 5,003
    Windows 10 Pro X64 15063.138
       20 Jul 2016 #2

    1st, does the drive (SSD) show up in BIOS Setup?
      My ComputersSystem Spec


 

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