Windows 10: Windows 10 BSOD: SYSTEM_SERVICE_EXCEPTION asmtxhci.sys

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  1. Posts : 7
    Windows 10 Home
       15 Jul 2016 #1

    Windows 10 BSOD: SYSTEM_SERVICE_EXCEPTION asmtxhci.sys


    When trying to install 3 in 1 drivers for my HP Deskjet printer from HP support page; I receive this BSOD, my computers restarts and I cannot get a solution to this error.

    Can you please help me out with this problem?

    Here's my log

    Attachment 90290

    Thanks
      My ComputerSystem Spec


  2. Posts : 5,007
    Windows 10 Pro X64 15063.138
       15 Jul 2016 #2

    Can you provide a link to the HP page you are downloading from please.
      My ComputersSystem Spec


  3. Posts : 5,007
    Windows 10 Pro X64 15063.138
       15 Jul 2016 #3

    Latest dump point to asmtxhci.sys ands asmthub3.sys as the cause.
    Code:
    BugCheck 3B, {c0000005, fffff8016914c781, ffffd00022c5cc20, 0}
    
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    *** WARNING: Unable to verify timestamp for asmthub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
    Probably caused by : asmtxhci.sys ( asmtxhci+1c781 )
    They belong to ASMedia USB 3.0 Host Drivers.

    03/06/2015 8:33:19 C:\WINDOWS\system32\drivers\asmthub3.sys
    04/02/2016 8:22:05 C:\WINDOWS\system32\drivers\asmtxhci.sys

    There is a newer one on the MCI web site dated 2016-07-12. Try downloading and installing that.

    Support For Z170A PC MATE | MSI Global | Motherboard - The world leader in motherboard design

    Attachment 90343
      My ComputersSystem Spec


  4. Posts : 7
    Windows 10 Home
    Thread Starter
       16 Jul 2016 #4

    Thanks for your response,
    1) this is the link I am using for HP drivers: Descargas de software y controladores HP para impresoras, PC portatiles, PC de escritorio y otros productos HP | Soporte al cliente de HP(R)
    2) as suggested I already downloaded the newest ASMedia USB3 0/3.1 Drivers, dated 2016.0712
      My ComputerSystem Spec


  5. Posts : 7
    Windows 10 Home
    Thread Starter
       16 Jul 2016 #5

    Aditionally I am enclosing an error code obtained after failed installation:

    Attachment 90361
      My ComputerSystem Spec


  6. Posts : 5,007
    Windows 10 Pro X64 15063.138
       16 Jul 2016 #6

    Sorry, I can't read the web page.

    The error says there was a timeout while the installer was waiting for a response from the printer.

    When you do the install, do you disconnect the printer USB cable until the installer tells you to connect it? If not, uninstall the HP software then try it again only disconnect the printer first. Connect it only when asked to do so, see if that makes a difference.

    What other devices do you have connected? Try disconnect all bu the printer, mouse and keyboard.
      My ComputersSystem Spec


  7. Posts : 7
    Windows 10 Home
    Thread Starter
       17 Jul 2016 #7

    I apologize, the HP support web page is in spanish.

    First I must say that after installing the new ASMedia USB3 drivers, as recomended, when starting the printer´s installation, the BSOD has not been received again.

    However, during installation I have followed the instructions given by the "HP Printer Installation Wizard" program step by step, unplugging the printer when requested, plugging in again, unplugging the USB cable from computer and from printer when requested and plugged in back again. After finishing installation there is a testing for printing and scanning. The printing test is ran without problem, but the scanning test gives an error and recomends to use the "HP Print and Scan Doctor". Runing this program on the scanning part I get this response: : "Unable to communicate the scan driver with the product".

    Now, when starting the comp I get these messages, which repeat themselves for 5 or 6 times:

    Attachment 90565 Attachment 90566 Attachment 90567

    I think the whole problem comes from some Windows 10 corrupted or damage file.

    I would appreciate your opinion on this.
    Thanks
      My ComputerSystem Spec


  8. Posts : 5,007
    Windows 10 Pro X64 15063.138
       17 Jul 2016 #8

    What is the full model number of the HP Printer? I'll see if I can find an English page to look at.

    Can you disable the HP TrayApp from the Startup page in Task Manager?
      My ComputersSystem Spec


  9. Posts : 7
    Windows 10 Home
    Thread Starter
       18 Jul 2016 #9

    Thanks for your response Ztruker.

    My printer is a HP Deskjet F2420

    The HP TrayApp is not shown in the Startup page in Task Manager, but it shows "HP Digital Imaging Monitor", which I disabled and now when sarting the comp the TrayApp installation is not performed anymore.

    I reinstalled the HP drivers and I can print and scan through the Windows App "Windows Fax and Scan" but it does not work through the HP Scan and Capture program, which I understand because of HP Digital Imaging Monitor being disabled at startup.

    Well, at least at the moment I can print and scan through Windows 10 Fax and Scan and I can keep working. If you have any suggestions on how to fix the TrayApp issue I would like to hear about them.

    I really appreciate your help and thank you for your assistance.
      My ComputerSystem Spec


  10. Posts : 5,007
    Windows 10 Pro X64 15063.138
       18 Jul 2016 #10
      My ComputersSystem Spec


 
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