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  1. Joined : Jul 2016
    Posts : 7
    Windows 10 Home
       18 Jul 2016 #11

    Yes, that is the All-in-One driver, same I have installed.

    Also I have used those 3 tools in this order, first the "Utility-Diagnostic Tools", second the "HP Printer Install Wizard for Windows" and this last referred me to "HP Print and Scan Doctor for Windows" which is the one I mentioned on my previous post #7, that when runing it on the scanning test, I got this messagge: : "Unable to communicate the scan driver with the product".


      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       18 Jul 2016 #12

    Try the HP Support options. Contact HP Customer Support for HP Deskjet F2420 All-in-One Printer | HP® Customer Support


    I think they have E-mail, chat and Twitter support. Nothing to lose by contacting them. They may tell you it will cost money. If so forget it.
      My System SpecsSystem Spec


  3. Joined : Jul 2016
    Posts : 7
    Windows 10 Home
       19 Jul 2016 #13

    Ok, will do. Thanks for your help Ztruker
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       19 Jul 2016 #14

    You're welcome. Please let me know how you make out.
      My System SpecsSystem Spec


 
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