Windows 10: Being absolutely tortured by lock screen lock ups...please help!

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  1.    13 Jul 2016 #1

    Being absolutely tortured by lock screen lock ups...please help!


    Ok I've been suffering this issue with Windows 10 for as long as I can remember, and it's stopping me using it as the primary OS.

    In short I have two, intermittent issues which nothing I do seems to resolve.

    1: After waking up from sleep and typing my username password and hitting return, the screen goes black. Cursor moves, Windows + P operates (Screen options do appear from the right) but doesn't actually make any difference, and I'm stuck having to hard reset because ctrl alt del doesn't work either. This isn't an every time issue, hence googling seems to fail miserably because all the examples are people getting it every time. This, for me, is a 3 in 10 regularity.

    2: Logging a user off occasionally sees the lock screen ... locking up. Ironically. Mouse moves, and power button DOES work but that's all that works.

    These issues are plaguing me and I just cannot fix them - endless googling has left me empty handed, and I've tried disabling SLI. No help. I've tried disabling apps. No help. Nothing I do makes any difference and event viewer doesn't seem to reveal anything useful either.

    Anyone got any idea how I can resolve this?

    System is:

    132GB SSD OCZ
    2TB Seagate HDD
    4790K
    2x980Ti SLI
    32 GB RAM @ 1800 Corsair
    Asus Z97-A
    Windows 10 & Windows 7 dual boot 64.
      My ComputerSystem Spec


  2. Posts : 1,648
    Microsoft Windows 10 Home
       13 Jul 2016 #2

    Disable Internal PLL Overvoltage. It should be 'Auto' by default. Choose 'Disable' from the dropdown and disable it.


    See how it goes. Let us know.
      My ComputerSystem Spec

  3.    13 Jul 2016 #3

    Thanks for the reply, the solution is beyond obscure! If this solves my issues you're something beyond a genius, sir.
      My ComputerSystem Spec

  4.    13 Jul 2016 #4

    Ok it's done, and the latest cumulative update claims it fixes the exact issue I'm talking about! Need to get it installed though. So hopefully both birds will kill one stone.
      My ComputerSystem Spec


  5. Posts : 1,648
    Microsoft Windows 10 Home
       14 Jul 2016 #5

    DannyG13 said: View Post
    Thanks for the reply, the solution is beyond obscure! If this solves my issues you're something beyond a genius, sir.
    Not exactly. This little tweak works sometime, and only for ASUS boards.

    If it does not, then we have to take a deeper look.
      My ComputerSystem Spec

  6.    14 Jul 2016 #6

    Arc said: View Post
    Not exactly. This little tweak works sometime, and only for ASUS boards.

    If it does not, then we have to take a deeper look.
    Well I've done it, and updated to the cumulative update as well, which as I say, includes black screen fix apparently. So we shall see if both combined save me!

    Thanks again for the reply, if you never hear from me again it worked. If you do hear from me, it might be me being very grateful - or whining again. Cheers either way!
      My ComputerSystem Spec

  7.    16 Jul 2016 #7

    Ok, some interesting developments and I seem to finally be getting to the root of the problem.

    It ONLY happens when my other half's account (like mine, a local account and not a Microsoft account) has been logged in - whether she sleeps the system or logs out makes no difference; intermittently, when she finishes on her account, and I hit my password to log in, THAT is when this black screen happens. It does NOT happen at all if her account hasn't been used. I constantly used the system the other day when she wasn't here, didn't touch her account, and there were no issues at all. As soon as she'd logged in once, I noticed a brief black screen before I then logged in successfully, and today the full dreaded black screen sat there looking at me after her account had logged in first.

    SECOND: the trusty 'hit space then type in your password' trick DOES work - so my system has definitely not frozen. I left it on black screen for 20 seconds or so, then hit space, retyped my password and this time it got in cleanly to my user account.

    Won't lie, I'm a little bewildered but space then password is, for now, a workaround of sorts.

    Any ideas fellas? Thanks.
      My ComputerSystem Spec

  8.    16 Jul 2016 #8

    Ok it happened again, only this time it was on her account which doesn't have a password and nothing I did could get off the black screen. I've added a password to her account to try being able to use that method.

    Really at a loss here!
      My ComputerSystem Spec


  9. Posts : 1,648
    Microsoft Windows 10 Home
       16 Jul 2016 #9

    If you are sure that the issue is a user account specific, then it might be a corrupt account.

    Back up her user data, delete her existing account and create a new account for her?
      My ComputerSystem Spec

  10.    16 Jul 2016 #10

    Arc said: View Post
    If you are sure that the issue is a user account specific, then it might be a corrupt account.

    Back up her user data, delete her existing account and create a new account for her?
    No, it's not a corrupt account - I've had this with multiple accounts, including historical ones, and it's not specific to one - it's any. It's happened coming into my account, or coming into hers. And both are pretty new accounts.

    I did, however, uninstall Malware bytes and so far no similar black screens.
      My ComputerSystem Spec


 
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