Page 1 of 2 12 LastLast

  1. Joined : Jun 2016
    Posts : 12
    Windows 10 64 Bit
       12 Jul 2016 #1

    BSOD randomly after booting, error code 0x00000124


    Hi,

    Please help with my HP laptop teh BSOD come after 15-30 minutes play game or browsing internet, i have to update bios to latest version but BSOD still come. I suspect this problem come after windows 10 auto update the system. This is a dump file i attached. This laptop a new, i bought last week from HP store.

    Thanks.Attachment 89722
      My System SpecsSystem Spec


  2. Joined : Jun 2016
    Posts : 12
    Windows 10 64 Bit
       12 Jul 2016 #2

    BSOD randomly after booting, error code 0x00000124


    This analysis from the dump file, problem with pci express but anyone can explain to me? i not understand with the BSOD analyse, what can i do to solve this problem?

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000004, PCI Express Error
    Arg2: ffffe0003d07e8d8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    BUGCHECK_STR: 0x124_GenuineIntel

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: b

    STACK_TEXT:
    ffffd001`7b27ae08 fffff803`f3254f1f : 00000000`00000124 00000000`00000004 ffffe000`3d07e8d8 00000000`00000000 : nt!KeBugCheckEx
    ffffd001`7b27ae10 fffff803`f34a273c : ffffe000`3d07e8d8 ffffe000`3d011a98 ffffe000`3d011a98 ffffe000`3d06f5c0 : hal!HalBugCheckSystem+0xcf
    ffffd001`7b27ae50 fffff800`eadd8838 : 00000000`00000750 00000000`00000000 ffffe000`3d011a04 00000000`00000810 : nt!WheaReportHwError+0x258
    ffffd001`7b27aeb0 fffff800`eadd15c2 : ffffd001`7bb2fc80 ffffd001`7b27af50 ffffd001`7b240180 ffffe000`3af04c00 : pci!ExpressRootPortAerInterruptRoutine+0x24c
    ffffd001`7b27af10 fffff803`f337b197 : ffffd001`7bb2fc80 00000000`00000000 ffffd1d9`0536951c 00000000`00000000 : pci!ExpressRootPortInterruptRoutine+0x22
    ffffd001`7b27af70 fffff803`f33d5948 : ffffd001`7bb2fc80 ffffd001`7c640000 00000000`00000000 ffffe000`400b1380 : nt!KiCallInterruptServiceRoutine+0x87
    ffffd001`7b27afb0 fffff803`f33d5bd7 : ffffd000`00000001 ffffd000`2e86ddd0 00000000`00000007 fffff800`eeee0c5f : nt!KiInterruptSubDispatch+0x108
    ffffd000`2e86ddd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatch+0x37


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PCIEXPRESS

    BUCKET_ID: X64_0x124_GenuineIntel_PCIEXPRESS

    Followup: MachineOwner
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Jul 2016 #3

    Please run the DM Log Collector again and upload a new zip, the current one is only containing dumps what isn't enough.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Jul 2016 #4

    If you'd like I could explain how to analyze a 0x124 crash with the PCI(E) Express problem to resolve the problem
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 12
    Windows 10 64 Bit
       13 Jul 2016 #5

    Thanks axe0 for fast response, i will give u a new zip file.
      My System SpecsSystem Spec


  6. Joined : Jun 2016
    Posts : 12
    Windows 10 64 Bit
       13 Jul 2016 #6

    Hi axe0, herewith i send to you a new dump file, also with updated my system spec. The SSD is additional upgrade and used for OS. I installed the SSD 3 weeks a go and working fine untill windows update the OS. Maybe you can recognize what's the problem? Thanks.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Jul 2016 #7

    It looks like there may be multiple issues, but first:

    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum Rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    Code:
    0.0.0.0 backup.lumion3d.net
    0.0.0.0 backup.lumion3d.com
    0.0.0.0 license.lumion3d.net
    0.0.0.0 activate.lumion.com
      My System SpecsSystem Spec


  8. Joined : Jun 2016
    Posts : 12
    Windows 10 64 Bit
       13 Jul 2016 #8

    Oh oke, i will remove it, and after remove the program what's next step?
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Jul 2016 #9

    The next steps are:
    1. Remove Daemon Tools,
    2. Remove either of your memory sticks,
    3. Updating the Razor software/drivers &
    4. Updating the chipset & wifi drivers.


    1. Daemon Tools is a program known for causing BSODs, because of the drivers which may or may not cause problems.
    2. Mixed memory may cause many problems, including BSODs.
    3. Razor drivers were flagged in the 0x50 crash, you may have done something to it but I added it just in case.
    4. The 0x124 give a device ID which we can find by running the '!errrec' command on the address that holds the WHEA record, this device ID can be used to track the device/driver causing the crashes what can be done in the msinfo32 file. When we go look in the msinfo32 file, open 'Hardware Resources' and go to 'Conflicts/Sharing' we can find the device ID which in this case is a shared ID of the Intel chipset drivers and the Broadcom Wifi drivers.
    To make sure that nothing is missed it is recommended to update or reinstall both these drivers.
    In msinfo32 we can also find the drivers that are specifically used by the Intel chipset drivers & Broadcom wifi drivers so we can find out in the dump what the date of the drivers are by running the 'lmvm' command as shown below in the end of the code, in 'Components' > 'Network' > 'Adapter' you can find the Broadcom wifi driver, in 'Components' > 'Storage' > 'IDE' you can find the Intel chipset drivers,
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000004, PCI Express Error
    Arg2: ffffe0003d07e8d8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    
    2: kd> !errrec ffffe0003d07e8d8
    ===============================================================================
    Common Platform Error Record @ ffffe0003d07e8d8
    -------------------------------------------------------------------------------
    Record Id     : 01d1db2c98b17943
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 7/11/2016 5:38:33 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0003d07e958
    Section       @ ffffe0003d07e9e8
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x0810/0x0406
    Device Id     :
      VenId:DevId : 8086:a115
      Class code  : 030400
      Function No : 0x05
      Device No   : 0x1c
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ ffffe0003d07ea1c
      Device Caps : 00008000 Role-Based Error Reporting: 1
      Device Ctl  : 0007 ur FE NF CE
      Dev Status  : 0012 ur fe NF ce
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ ffffe0003d07ea58
      Uncorrectable Error Status    : 00008000 ur ecrc mtlp rof uc CA cto fcp ptlp sd dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00060011 ur ecrc MTLP ROF uc ca cto fcp ptlp sd DLP UND
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 0000000f ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    
    ===============================================================================
    Section 1     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0003d07e9a0
    Section       @ ffffe0003d07eab8
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    CPU Version   : 0x00000000000506e3
    Processor ID  : 0x0000000000000002
    
    
    Memory Address 0x94100000-0x94107FFF    Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter
    Memory Address 0x94100000-0x94107FFF    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115
    
    
    2: kd> lmvm iastora
    Browse full module list
    start             end                 module name
    fffff800`eb000000 fffff800`eb572000   iaStorA    (deferred)             
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Jul 22 10:42:17 2015 (55AF5769)
        CheckSum:         0016EA24
        ImageSize:        00572000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    2: kd> lmvm bcmwl63a
    Browse full module list
    start             end                 module name
    fffff800`eeec0000 fffff800`ef5f7000   bcmwl63a   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Jul 03 06:13:39 2015 (55960BF3)
        CheckSum:         007352BE
        ImageSize:        00737000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I included the analysis as I thought you might be interested in it
      My System SpecsSystem Spec


  10. Joined : Jun 2016
    Posts : 12
    Windows 10 64 Bit
       13 Jul 2016 #10

    Wow awesome axe0, be grateful to show me the analysis result, i will follow your instruction. According to the result of analysis, there are no problems with vga? The PCIE problem come from network adapter, right? Because i wondering when i use the laptop for gaming or furmark test they cause BSOD in 30 minutes after test started. I look in to "Conflicts/Sharing" there is a description of the VGA and PCIE Controller, how about that?
      My System SpecsSystem Spec


 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Solved BSOD once a week with bug check code, 0x00000124
I'm at my wits end with this computer. I get BSOD 0x124 about once a week, some times twice a week, since the life of the computer, which I've had for about 3 years. I've changed out the mobo from a GA-Z77X-UD3H to my current mobo a Z77 Extreme6...
BSOD Crashes and Debugging
BSOD while playing Overwatch: error 0x00000124
Hey guys, I just recently downloaded Overwatch and started playing a few hours ago when I suddenly got a BSOD that stated "Whea Uncorrectable Error" as a code. This is a fairly new laptop that I've had for less than 6 months. I've gotten a handful...
BSOD Crashes and Debugging
Solved Windows 10: BSOD and BAD_SYSTEM_CONFIG_INFO Error when booting
Been using Win10 for a year with no problems along with various other Linux partitions (grub). Normally when I bootup I'm using UEFI settings in the BIOS and Windows is one of the grub menu choices. Fine, that's all been working fine for many...
General Support
Solved BSOD while in Firefox, error code 0x00000109
Hey, Had a BSOD this morning, first one since I upgraded to Windows 10 many months ago. My CPU has been running at 4,2 ghz ever since. I did try 4,4 ghz yesterday evening, but I reversed it almost immediately following a 2 minute torture test in...
BSOD Crashes and Debugging
Solved BSOD error code 0x000000c8 nwifi.sys
Hi, I'm new to win ten forums, reason to join in is this annoying BSOD issue some days after updating win7 pro to win 10. Used Bluescreenviewer to get clues on the reason for this to happen, and it identifies nwifi.sys (amongst other programs)...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:41.
Find Us
Twitter Facebook Google+



Windows 10 Forums