Instant crash to black screen, then auto restart 2x before OK


  1. Posts : 398
    Windows 11 Pro 64-bit, Version 22H2 (OS Build 22622.290)
       #1

    Instant crash to black screen, then auto restart 2x before OK


    Never in 5 years has this PC crashed until yesterday. I was editing in Photoshop Adobe Camera RAW some 25 .CR2 files when without warning the PC went to a black screen as if the power shut down. But, the PC has a battery backup which I was checking when the PC tried to restart on it's own. The desktop appeared then crashed black as before, then restarted & ran okay the rest of day. My PC is well ventilated, has 16Gb RAM & an i5-2500 4 core CPU.
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello GARoss,

    :) A Black screen does not generate a crash dump file and so there is nothing we can actually analyse. The only file is one from a BSOD crash after your PC had been on for 2h 35min on June 29.

    Has anything been updated or changed in the last day or two that could give a clue? Try looking at the Reliability History which shows everything updated or any critical errors over recent days. [Note: I could not spot anything in the eventlog that suggests there are new events happening yesterday that were not happening before.]
      My Computers


  3. Posts : 398
    Windows 11 Pro 64-bit, Version 22H2 (OS Build 22622.290)
    Thread Starter
       #3

    Thanks for checking philc43. I've attached the Reliability History Report. It reports a couple events on 7/10/16 but, to my untrained eye, doesn't reveal much.
      My Computer


 

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