Windows 10: BSOD - Crashing way too frequently in the past few weeks...

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  1.    09 Jul 2016 #21

    axe0 said: View Post



    BSOD - Crashing way too frequently in the past few weeks... Diagnostics Test BSOD - Crashing way too frequently in the past few weeks...
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist.

    Please note, the GPU is NOT loaded in safe mode, if the CPU itself is not faulty the GPU part could be.
    First, just like PhilC43, I want to give you Axe0 thanks for your your help.

    Second:


    • I've initially started with the Taskmanager, and have disabled everything. Rebooted. Then within a short time frame got the BSOD.
    • I've then gone to MSConfig and then removed all but the Microsoft sources. Rebooted. Then again, the BSOD showed it's ugly head.
    • I continued with running the computer in Safemode (Option 5 with network), which actually never gave me wireless network connection, so I opened up a few programs that could open in the Safemode state and then managed to run a MKV file for about 1.5 hours (without sound). It turned out that nothing happened in Safemode.
    • I rebooted back into standard mode, and before I got a chance to enter my password the BSOD came crashing in. This happened at 6:17pm my local time, so I've gathered this dump and a few others in the past day since I've uploaded my original ZIP file. I've also gathered new EvenLogs, where I believe the last dump file (070916-4984-01.dmp) started just after Event[9891]. I'm hoping that you guys could review this updated information and let me know where I should go next (outside of trying to get the CPU RMA'd with Intel).
      My ComputerSystem Spec

  2.    10 Jul 2016 #22

    When you restart system in SMWN on the login screen you will find wifi icon on the right bottom of the screen. Try to connect from there. You will still see a red x though the wifi is connected.
      My ComputerSystem Spec

  3.    10 Jul 2016 #23

    Download whocrashed software and analyze the issue. It gives you the exact error message. I feel it might be an issue with video drivers.
      My ComputerSystem Spec


  4. Posts : 12,151
    Windows 10 Pro
       10 Jul 2016 #24

    @pranay1988, WhoCrashed is a useless program, it cannot analyze the dumps like a human being can.
    When you restart system in SMWN on the login screen you will find wifi icon on the right bottom of the screen. Try to connect from there. You will still see a red x though the wifi is connected.
    Please read the post, wifi connection in safe mode is very limited, there is not much possible.
    @PiCASSiMO:



    BSOD - Crashing way too frequently in the past few weeks... STOP 0x124 Troubleshooting BSOD - Crashing way too frequently in the past few weeks...
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD - Crashing way too frequently in the past few weeks... ONE BSOD - Crashing way too frequently in the past few weeks...
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    BSOD - Crashing way too frequently in the past few weeks... TWO BSOD - Crashing way too frequently in the past few weeks...
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    BSOD - Crashing way too frequently in the past few weeks... THREE BSOD - Crashing way too frequently in the past few weeks...
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    BSOD - Crashing way too frequently in the past few weeks... FOUR BSOD - Crashing way too frequently in the past few weeks...
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My ComputersSystem Spec

  5.    10 Jul 2016 #25

    I've decided to give this a chance and here's the conclusion (attached is the complete output). So what is this "intelppm.sys" file that could possibly be the culprit?

    For a while now, I was thinking of reformatting my SSD and installing from scratch with Windows 10 and their latest USB ISO. I've used an old October 2015 USB ISO, and from the beginning, it's been buggy (and recently the BSOD) compared to the other Windows 10 computers around my house.


    Conclusion


    49 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    intelppm.sys (Processor Device Driver, Microsoft Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
      My ComputerSystem Spec

  6.    10 Jul 2016 #26

    It is a driver issue. May i know the manufacturer name of your computer
      My ComputerSystem Spec

  7.    10 Jul 2016 #27

    pranay1988 said: View Post
    It is a driver issue. May i know the manufacturer name of your computer
    It's a custom build.

    System Spec Computer type:PC/Desktop
    OS: Windows 10 Pro
    CPU: i7-6700k
    Motherboard: GIGABYTE GA-Z170X-UD5
    Memory: G.SKILL Ripjaws V Series 16GB
    Graphics Card(s): Intel HD Graphics 530
      My ComputerSystem Spec

  8.    10 Jul 2016 #28

    Chipset and video drivers needs to be updated. If the issue persists create a new user account with admin rights n check.
      My ComputerSystem Spec

  9.    10 Jul 2016 #29

    axe0 said: View Post
    @pranay1988, WhoCrashed is a useless program, it cannot analyze the dumps like a human being can.




    BSOD - Crashing way too frequently in the past few weeks... TWO BSOD - Crashing way too frequently in the past few weeks...
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    BSOD - Crashing way too frequently in the past few weeks... THREE BSOD - Crashing way too frequently in the past few weeks...
     HDD TEST
    I've started the MemTest86 earlier this afternoon... now into almost 6-hours and have completed 3-passes. Will let it run through the night and the day until I come home from work. See attached for details.
      My ComputerSystem Spec


  10. Posts : 12,151
    Windows 10 Pro
       11 Jul 2016 #30

    Intelppm.sys is the Intel CPU driver.

    Is it really a driver issue? If you could see the dumps normally without such garbage as WhoCrashed you could see that a lot of the 0x124 dumps show the intelppm.sys in the beginning of the stack, that does not mean the driver is the cause.
      My ComputersSystem Spec


 
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