Windows 10: BSOD while surfing (IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe) Solved


  1. Posts : 4
    Windows 10 Pro 64 Bit
       08 Jul 2016 #1

    BSOD while surfing (IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe)


    Hello forum,

    please help me out. I've bought a new Laptop last week and since two days ago I'm running into BSODs, random reboots and random shutdowns (no error prompt whatsoever in these cases).

    What I did so far:
    Windows Memory Diagnostic. No errors
    chkdsk with parameters frx params. No errors
    Linx Cpu stresstest: No errors
    Furmark up to 80 degree celsius: No errors

    As far as I know there were errors related to something called 'nvStreamUserAgent.exe'. I deactivated the corresponding service now.

    I've installed the Panda Free Antivirus program, which seems to be known to cause BSODS if the process url monitor is enabled. But this was supposed to be fixed like a year ago. I disabled this feature for now. (Panda says no virus detected)

    DM Log Collection file in Attachments.

    Would be glad for any help!
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 2,086
    64bit Win 10 Pro ver 1607 Build 14393.969
       08 Jul 2016 #2

    Hello adventuretime,

    Welcome to the TenForums

    A much better memory test is to run the Memtest86+ Please look at the tutorial and read all through it. The test can take a long time to run all eight passes and it would be worth leaving it running overnight as you have 8GB to test.
      My ComputerSystem Spec


  3. Posts : 4
    Windows 10 Pro 64 Bit
       08 Jul 2016 #3

    Thank you,

    I thought the ms tool would be sufficient, but I had my doubt considering how fast the test was. Okay, I'll give memtest a shot
      My ComputerSystem Spec


  4. Posts : 4
    Windows 10 Pro 64 Bit
       10 Jul 2016 #4

    Okay I'm back with some test results. 13 passes in total. Too bad it didn't find any errors, so I have no clue what causes the bsods.
    Attachment 89363
      My ComputerSystem Spec

  5. philc43's Avatar
    Posts : 2,086
    64bit Win 10 Pro ver 1607 Build 14393.969
       10 Jul 2016 #5

    I've had a look at the two dump files in your log. They were both created on Fri 8 Jul, one about 24 minutes after the other.

    They are both IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.

    In the first dump file:
    *** WARNING: Unable to verify timestamp for PSINKNC.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINKNC.sys
    Probably caused by : PSINKNC.sys ( PSINKNC+21693 )

    In the second dump file:
    Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+af )

    In the second there were also two references to drivers that had errors:
    Code:
    ffffd000`2096e850  fffff800`debae138Unable to load image \SystemRoot\system32\DRIVERS\PSINProt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PSINProt.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINProt.sys
     PSINProt+0x1e138
    
    ffffd000`2096f548  fffff800`da8630adUnable to load image \SystemRoot\system32\DRIVERS\PSINReg.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PSINReg.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINReg.sys
     PSINReg+0x30ad
    These drivers are all related to the Panda Anti-virus and I would suggest you completely uninstall this rather than disable it. Windows Defender will be a good substitute for now.

    Please report back with new files if you continue to get BSOD crashes.
      My ComputerSystem Spec


  6. Posts : 4
    Windows 10 Pro 64 Bit
       10 Jul 2016 #6

    Thank you for your time and expertise! I'll uninstall it immediately and search for a different av tool.
      My ComputerSystem Spec


 

Related Threads
I'm new here, so please let me know if I'm doing something wrong. This BSOD started a few days ago, and happens several times a day now. After some debugging I placed the blame on the recently installed Windows 10 Insider Preview build, so I...
Hi guys, I've been getting frequent BSOD's for the past couple of weeks from IRQL_NOT_LESS_OR_EQUAL, caused by either driver cng.sys or ntoskrnl.exe. Both of these have been giving me issues although I only have the most recent dumps as I ran...
Upgraded from win 7 to win 10 x64 (legally) and am occaisonally getting BSOD's for IRQL ntoskrn.exe as well as a couple others. What I've done: All device manager drivers are reported working ok and no disabled or yellow triangles. GPU has a...
Solved Bsod IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe in BSOD Crashes and Debugging
Starting getting bsod issue while watching blizzcon i updated all my drivers and fully reinstall my gpu driver(din't a full uninstall with the driver uninstall) issue seem to go away then it just blue screen again while trying to play fallout 4. ...
Hi! I installed Windows 10 multiple times and every time i get this error. Please help me!36488
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:37.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums