Windows 10: Frequent PAGE_FAULT_IN_NONPAGED_AREA & IRQL_NOT_LESS_OR_EQUAL

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  1. Posts : 6
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       04 Jul 2016 #1

    Frequent PAGE_FAULT_IN_NONPAGED_AREA & IRQL_NOT_LESS_OR_EQUAL


    Hello, I'm new to the forums, and I tried searching for this, but gave up after about 30 minutes of reading threads that were different from my problem. A few days ago, I started getting BSODs while playing Might and Magic Heroes VII. It got to the point where even launching the game would cause the BSOD immediately. I tried installing and playing Heroes VI, and it worked fine for a while, but then the BSODs started happening again. It seems to come up after playing Heroes Vi for about 30-60 minutes. This makes it really hard to reproduce to see if anything I do fixes it.

    Anyway, it seems to randomly be either PAGE_FAULT_IN_NONPAGED_AREA or IRQL_NOT_LESS_OR_EQUAL in the BSOD error message. I'm not extremely computer savvy, but I've tried the following with no effect:

    • Using older NVIDIA drivers - I tried version from January, thinking some new video card driver update was killing me.
    • Reinstalling Windows 10, leaving files intact - This computer was running Windows 8.1 up until about a month ago, so I thought maybe something was wrong with the upgrade. I'd not encountered any problems since the upgrade until a few days ago.
    • Running MemTest86 - I started thinking maybe I had some bad RAM, so I ran MemTest86 yesterday. I didn't know about this forum, or I would've saved a screenshot. I did 8 passes with no errors. It took about 18 hours, so I'm not too keen on running this right now for a screenshot, but I will if it's necessary.
    • Ran disk Error Checking tool from Windows - I run this after most of the BSODs. Says everything's fine most of the time. Sometimes, after the page fault error, it'll say there's a problem, but I'll run "chkdsk /r /f" and then restart and it does the check and possibly fixes stuff. I'm not sure where the logs are for that. I've done a fresh install of Windows since last running chkdsk, so any logs would be gone anyway.
    • Fresh Install of Windows 10 - I thought maybe the problem was something from the upgrade, so I created bootable USB flash drive installer this morning, using instructions here https://www.tenforums.com/tutorials/2...dows-10-a.html. Windows installed new drivers for everything, as far as I could tell. I installed only Steam, Malwarebytes, Chrome, Logitech Setpoint, Cisco AnyConnect VPN Client, and Might and Magic Heroes VI (which installs Uplay). I played Heroes VI for about 45 minutes and it gave the PAGE_FAULT_IN_NONPAGED_AREA error.


    I'm not sure what other information I can provide that's not already in the .ZIP file here. It looks pretty comprehensive. Please let me know what else I can do to help.
      My ComputerSystem Spec


  2. Posts : 2,512
    64bit Win 10 Pro ver 1703 Build 15063.483
       04 Jul 2016 #2

    Hello LargeGoblin

    Welcome to the TenForums!

    I have had a look at your information and here is my first suggestion:

    Your motherboard is running with an old version of the BIOS dated Jul 2014. There have been a number of important updates to the BIOS and many are to improve system stability. I would recommend that you update to the BIOS ver 3003 provided in Nov 2015.
      My ComputersSystem Spec


  3. Posts : 6
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       05 Jul 2016 #3

    Thanks for looking at this. I used the ASUS EZ Update utility to update the BIOS, and it seems like it did that, but now it just shows the Windows logo then goes to a blank blue screen. If I press F2 to go to setup before the Windows logo pops up, it shows that the BIOS version is 3003 (the latest), so I guess that part worked. I just hope I didn't kill my computer. I'm trying to find a fix by googling, but it seems like this happens a lot, so we'll see what happens.
      My ComputerSystem Spec


  4. Posts : 2,512
    64bit Win 10 Pro ver 1703 Build 15063.483
       05 Jul 2016 #4

    You may need to reset your BIOS defaults before it will work correctly. When in the BIOS select the option for the default settings and try that.
      My ComputersSystem Spec


  5. Posts : 6
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       05 Jul 2016 #5

    The only default option I see is pressing F5 for "Optimized Defaults," but when I go to Save and Exit after this, it says I haven't made any changes. It still won't boot, either. I also tried booting from the Windows 10 USB flash drive, and it does the same thing. Dang.
      My ComputerSystem Spec


  6. Posts : 2,512
    64bit Win 10 Pro ver 1703 Build 15063.483
       05 Jul 2016 #6

    In that case you may need to reset the BIOS by removing the CMOS battery or using the reset BIOS jumper depending on what method applies to your motherboard.
      My ComputersSystem Spec


  7. Posts : 6
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       05 Jul 2016 #7

    OK, I did that by pressing the CMOS Reset button, and now the boot process hangs on the Windows logo screen with the spinning dots, so I'm trying to find a way to fix that.

    Edit: Scratch that. I turned it off and turned it back on and then Windows said it was attempting automatic repair, then went back to the blue screen. Now, it's back to just doing that blank blue screen thing again.
      My ComputerSystem Spec


  8. Posts : 2,512
    64bit Win 10 Pro ver 1703 Build 15063.483
       05 Jul 2016 #8

    Looks like you are getting there. Maybe try another "Optimized Defaults" but also make sure that you are not running with any turbo mode or enhanced performance mode.

    The fact that it has attempted an automatic repair was probably because you had three failed boot attempts. It seems to me that there is something with the BIOS settings that is causing the failure, it could be the memory timings and so check whether you have XMP and if this is being used to boost performance.
      My ComputersSystem Spec


  9. Posts : 6
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       05 Jul 2016 #9

    Thanks for the help, but I don't know anything about those settings, and I don't see them. Optimized defaults still doesn't change anything. I'm going to just bring it to a repair shop. I appreciate the time you spent trying to help me, but I feel like I'm just making this worse. The computer actually worked for everything but gaming before I did anything. Now, it doesn't work at all.

    Thanks again, and I'm sorry for wasting your time.
      My ComputerSystem Spec


  10. Posts : 2,512
    64bit Win 10 Pro ver 1703 Build 15063.483
       05 Jul 2016 #10

    Your motherboard manual will have explanations for the various BIOS settings but I can understand if you feel it is too complicated. Hopefully the repair shop will sort it for you. Let us know how you get on.
      My ComputersSystem Spec


 
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