BSOD when gaming and watching videos


  1. Posts : 1
    Windows 10 Pro
       #1

    BSOD when gaming and watching videos


    I get a blue screen many times per day with the text SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) and a sad smiley. It happens when I watch Netflix and Youtube and also when I play games on Steam.

    The Log collector is attached.

    - Lars
      My Computer


  2. Posts : 14,915
    Windows 10 Pro
       #2

    Code:
    BugCheck 3B, {c0000005, fffff8000aa00e28, ffffd00062881180, 0}
    
    *** WARNING: Unable to verify timestamp for da3eec4effacb0e08f72cf2504f1470a.sys
    *** ERROR: Module load completed but symbols could not be loaded for da3eec4effacb0e08f72cf2504f1470a.sys
    Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+60 )
    
    Followup:     MachineOwner
    This cause I've only seen once, but I've forgotten what the final result was (if there was any)
    Please start with some Malware scans



    Diagnostics Test

     Malware scan


    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    Note   Note
    *(Uncheck trial version in the installation process)

    Please upload the scan logs.
      My Computers


 

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