random crashes and screen freezes

Please fill out your System Specs: How to fill out System Specs for tenforums.

See here: System Specs - Fill in at Ten Forums

Of major interest is the Manufacture and full model number of the computer if purchased or the system board if custom built.

This site does not support counterfeit installation which yours appears to be

Forum rules

No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading Youtube videos locally etc).

Troubleshooting a counterfeit installation is useless as it is not known what has been modified on your system. A counterfeit installation may contain modified code which causes the system to behave in unexpected ways. For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

Please install a genuine copy of Windows and activate it.

If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you once this install is confirmed .

We fully realize that everyone with an illegal installation is not always aware of this. Some have shops who work on their computer or who reinstall windows for them only to find out when they come here that it is illegal. They paid for a legal copy, but wound up with a counterfeit one. The ones who bought from eBay, (or other online sources or were ripped off).

We are always prepared to work with users once they are fully legal

You may also report this type of thing to Microsoft who have been known to assist victims in the past