Windows 10: Bitdefender Install Borked It???

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  1.    01 Jul 2016 #1

    Bitdefender Install Borked It???

    I've been getting BSOD's periodically ever since installing a trial version of Bit Defender last Sunday. Going back with a pre-install restore point did not help. Tried that again today, but the restore failed and all the restore point files were gone after reboot. I've also done a driver upgrade. I did a clean install of Win 8.1 from DVD a month ago, then upgraded that to Win 10 and installed my apps. Things were just fine until last weekend. Hoping someone here can help me out!
      My System SpecsSystem Spec

  2. Ztruker's Avatar
    Posts : 4,519
    Windows 10 Pro X64 14393.576
       01 Jul 2016 #2

    Latest dump indicates a problem with iaStorA.sys.
    ffffd000`b4dfdee8  fffff801`59408d1aUnable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dump_iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
    dump_iaStorA.sys is a Intel SATA driver for hard drives. Your is:
    3/8/2016 8:00:24 AM    C:\WINDOWS\system32\drivers\iaStorA.sys
    I don't see anything newer on the HP website for your system.

    If you have not done so, please try turning of Fast Startup:

    See here: How to Turn On or Off Fast Startup in Windows 10
      My System SpecsSystem Spec

  3.    01 Jul 2016 #3

    Many thanks for the quick reply! I've disabled Fast Startup; I'll let you know how things go!
      My System SpecsSystem Spec

  4.    04 Jul 2016 #4

    Got an "unexpected_store_exception" BSOD.
      My System SpecsSystem Spec

  5. axe0's Avatar
    Posts : 11,008
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       04 Jul 2016 #5

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    An easy way to get remove these drivers is by using a restore point prior the installation.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Please (re)move some files to increase the free space to at least 15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background, 15% is to be on the safe side.
    warning   Warning
    Less free space could cause BSODs or other problems, because Windows cannot perform the tasks it needs to do in the background!

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial.

    Bitdefender Install Borked It??? Diagnostics Test Bitdefender Install Borked It???

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Post screenshots/photos of the test results

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My System SpecsSystem Spec

  6.    04 Jul 2016 #6

    Again, thanks for the quick response! Unfortunately I have no restore points; the last time I tried to restore the restoration failed and the system removed them all. HDTune health reports some CRC errors and suggests checking the drive cable; I opened the laptop, reseated the cable at both ends. After restarting, the CRC count remains the same. The error scan came back 100% clean. The drive is a SanDisk 500 GB SSD I installed about 4 weeks ago.

    Attachment 88330Attachment 88331Attachment 88332
      My System SpecsSystem Spec

  7. axe0's Avatar
    Posts : 11,008
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       04 Jul 2016 #7

    The CRC isn't something to worry about, it is about communication errors that could be there from day 1
      My System SpecsSystem Spec

  8.    04 Jul 2016 #8

    Since there are no available restore points, is my best move to do a system restore, or what would you suggest? And thanks for the comforting news on the CRC's!
      My System SpecsSystem Spec

  9. axe0's Avatar
    Posts : 11,008
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       04 Jul 2016 #9

    There is no system restore point but you ask if your best move is a system restore point?
      My System SpecsSystem Spec

  10.    04 Jul 2016 #10

    I meant recovery, not restore ... in other words, reinstall Windows keeping my data in place.
      My System SpecsSystem Spec

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