First BSOD error: MEMORY_MANAGEMENT

D3C3n50r · 29 Jun 2016

Hi,

As title says this is my first BSOD on new build with error: MEMORY_MANAGEMENT. The error appeared while watching youtube video on Firefox. I tried to run the DM Log Collector but it says "The system cannot find the path specified". I also don't appear to have a "Minidump" folder in C:\Windows.

I've run "Windows Memory Diagnostics Tool" and it says it found no problems.
Windows Update is up to date.
Firefox is on latest version.
No problems with PC up to now.

Please let me know what I should do next.

Thanks.

axe0 · 01 Jul 2016

Hi D3C3n50r,

Welcome to the 10forums :)

We will need a zip file from the DM Log Collector, dumps are important but in some cases not required for analysis given that they are not present.

It sounds like the BSOD did not do its job properly, basically speaking is the job to copy the data of the memory and save it in a dump file. The size of this file depends on the recovery settings (kernel or complete), then a new folder is created to save a mini version of the dumped data. Of course before the date from the memory is being copied it is first validated to ensure it does not contain corruption (false data), if this is the case then no dump will be created and it is a signal of faulty memory.
Another part of the BSOD process is improperly saving a dump, this can lead to corrupted dump files or no dump at all. This generally is being caused by a bad hard drive or firmware of SSD.

Please run following tests and create a new folder in C:\Windows called Minidump.

Diagnostics Test

System File Check

Please try following:

Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of SFC and post it.

D3C3n50r · 01 Jul 2016

Yes I should have mentioned the BSOD froze my pc instantly and I had to manually shut down.

I've uploaded the CBS.log here: CBS.log - Google Drive
I've created a Minidumps folder and posted sfc screenshot below:

Attachment 87801

My OS is saved on SSD.

axe0 · 02 Jul 2016

Many shortcuts are corrupted, please follow below suggestion

Please try following command in admin command prompt

Code:

DISM /Online /Cleanup-Image /RestoreHealth

D3C3n50r · 02 Jul 2016

Ok here is the result I got after that scan:

Attachment 87883

axe0 · 02 Jul 2016

Download the IMAGE HEALTH tool & setup media from this post, choose OPTION 3 in the tool.

D3C3n50r · 02 Jul 2016

Hi, it says "The batch file cannot be found"

Attachment 88003

axe0 · 02 Jul 2016

You have mounted the downloaded ISO?