Windows 10: First BSOD error: MEMORY_MANAGEMENT

  1.    29 Jun 2016 #1

    First BSOD error: MEMORY_MANAGEMENT


    Hi,

    As title says this is my first BSOD on new build with error: MEMORY_MANAGEMENT. The error appeared while watching youtube video on Firefox. I tried to run the DM Log Collector but it says "The system cannot find the path specified". I also don't appear to have a "Minidump" folder in C:\Windows.

    I've run "Windows Memory Diagnostics Tool" and it says it found no problems.
    Windows Update is up to date.
    Firefox is on latest version.
    No problems with PC up to now.

    Please let me know what I should do next.

    Thanks.
      My ComputerSystem Spec


  2. Posts : 12,286
    Windows 10 Pro
       01 Jul 2016 #2

    Hi D3C3n50r,

    Welcome to the 10forums

    We will need a zip file from the DM Log Collector, dumps are important but in some cases not required for analysis given that they are not present.

    It sounds like the BSOD did not do its job properly, basically speaking is the job to copy the data of the memory and save it in a dump file. The size of this file depends on the recovery settings (kernel or complete), then a new folder is created to save a mini version of the dumped data. Of course before the date from the memory is being copied it is first validated to ensure it does not contain corruption (false data), if this is the case then no dump will be created and it is a signal of faulty memory.
    Another part of the BSOD process is improperly saving a dump, this can lead to corrupted dump files or no dump at all. This generally is being caused by a bad hard drive or firmware of SSD.

    Please run following tests and create a new folder in C:\Windows called Minidump.



    First BSOD error: MEMORY_MANAGEMENT Diagnostics Test First BSOD error: MEMORY_MANAGEMENT
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of SFC and post it.
      My ComputersSystem Spec

  3.    01 Jul 2016 #3

    Yes I should have mentioned the BSOD froze my pc instantly and I had to manually shut down.

    I've uploaded the CBS.log here: CBS.log - Google Drive
    I've created a Minidumps folder and posted sfc screenshot below:

    Attachment 87801

    My OS is saved on SSD.
      My ComputerSystem Spec


  4. Posts : 12,286
    Windows 10 Pro
       02 Jul 2016 #4

    Many shortcuts are corrupted, please follow below suggestion

    Please try following command in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
      My ComputersSystem Spec

  5.    02 Jul 2016 #5

    Ok here is the result I got after that scan:

    Attachment 87883
      My ComputerSystem Spec


  6. Posts : 12,286
    Windows 10 Pro
       02 Jul 2016 #6

    Download the IMAGE HEALTH tool & setup media from this post, choose OPTION 3 in the tool.
      My ComputersSystem Spec

  7.    02 Jul 2016 #7

    Hi, it says "The batch file cannot be found"

    Attachment 88003
      My ComputerSystem Spec


  8. Posts : 12,286
    Windows 10 Pro
       02 Jul 2016 #8

    You have mounted the downloaded ISO?
      My ComputersSystem Spec


 

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