Windows 10: Multple BSODs on WAKE from SLEEP

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  1. Posts : 12
    windows 10 pro x64
       29 Jun 2016 #1

    Multple BSODs on WAKE from SLEEP


    Hello, I have had random recurring BSODs for the past year and a half with a new build. It started with Windows 8.1 and has continued with Windows 10. The BSOD's always occur on wake from sleep, but not every time. The problem occurs with or without the video card. I have replaced memory and tested it with Memtest86 for 24+ hours with no errors, RMA's the motherboard for a replacement and replaced the power supply. I still get the BSODs. I have done several clean installs and have been unable to fix the problem. I am thinking it might be the CPU, but testing with Intel tools shows no problems.

    GA-Z97X-UD5H
    i5-4590
    Crucial Ballistix 1600 16g
    GTX-750
    EVGA 550 G2
    4 WD RE 500g drives
    2 monitors HDMI connected
    I have attached serveral mini-dumps with hope that someone can point me in the right direction to fix this problem.
      My ComputerSystem Spec


  2. Posts : 11,529
    Windows 10 Pro
       30 Jun 2016 #2
      My ComputersSystem Spec


  3. Posts : 12
    windows 10 pro x64
    Thread Starter
       30 Jun 2016 #3

    Thanks for the reply. Here are are the attached files. The event logs have been cleared several times. So not all info from them are available.
      My ComputerSystem Spec


  4. Posts : 11,529
    Windows 10 Pro
       30 Jun 2016 #4

    Given your circumstances I would like to go by this on a different way than I usually would, the dump does not show any drivers and with a 0x50 the standard thing would be to run MemTest86+ & driver verifier after MemTest86+ if the test does not show errors.

    What I would want you to do is the following,
    1. Remove Kaspersky on a temporary base and use Windows Defender as alternative. I did not find anything that indicates Kaspersky as an issue, but I do want to ensure it won't cause any problems with the troubleshooting.
    Service articles


    2. Test your hard drives, all hard drives and partitions need to be scanned for any signs possible, we can do this by running a few different tests.



    Multple BSODs on WAKE from SLEEP Diagnostics Test Multple BSODs on WAKE from SLEEP
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Post screenshots/photos of the test results

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Code:
    3: kd> k
     # Child-SP          RetAddr           Call Site
    00 ffffd000`22c7d258 fffff800`d9be75c1 nt!KeBugCheckEx
    01 ffffd000`22c7d260 fffff800`d9ae3621 nt! ?? ::FNODOBFM::`string'+0x1e3c1
    02 ffffd000`22c7d350 fffff800`d9bc3abc nt!MmAccessFault+0x5f1
    03 ffffd000`22c7d4b0 fffff800`d9f49da9 nt!KiPageFault+0x13c
    04 ffffd000`22c7d640 fffff800`b3e1efb1 nt!RtlUpcaseUnicodeString+0x59
    05 ffffd000`22c7d680 fffff800`b3e1ed37 fileinfo!FIStreamLogForNL+0x1b1
    06 ffffd000`22c7d760 fffff800`b3e1b1f5 fileinfo!FIIterate+0x2a7
    07 ffffd000`22c7d810 fffff800`d9e7a852 fileinfo!FIControlDispatch+0xf5
    08 ffffd000`22c7d850 fffff800`d9e796e6 nt!IopXxxControlFile+0x1162
    09 ffffd000`22c7da20 fffff800`d9bc50a3 nt!NtDeviceIoControlFile+0x56
    0a ffffd000`22c7da90 00007ffb`224951c4 nt!KiSystemServiceCopyEnd+0x13
    0b 00000071`8dafe038 00000000`00000000 0x00007ffb`224951c4
      My ComputersSystem Spec


  5. Posts : 12
    windows 10 pro x64
    Thread Starter
       01 Jul 2016 #5

    Thank you for the suggestions. I neglected to mention in my initial post that I have run tests on all of my HDDs. However, I am not able to run SeaTools DOS. Every attempt ends with a software hang and I am required to reset the system. All of my clean installs have been by wiping all HDD's with clean /all. Then I have tested them with Western Digital Data Lifeguard DOS version with no errors.
    I have attached the latest passes of WD Data Lifeguard tool (windows version) and include the latest chkdsk events. I have not yet run HDTune.
    Since this only occurs on wake from sleep, and it has happened without the video card I am going to test if the HDMI cables/driver(audio) is somehow the cause. I will be replacing the HDMI cables with DVI and see if the problem continues.
    Testing the CPU has been done and it has passed. Prime95 and Intel tools were used for testing.
      My ComputerSystem Spec


  6. Posts : 11,529
    Windows 10 Pro
       02 Jul 2016 #6

    What command did you run with chkdsk?
      My ComputersSystem Spec


  7. Posts : 12
    windows 10 pro x64
    Thread Starter
       02 Jul 2016 #7

    Hello axe0,
    I used the windows chkdsk option. No flags are used with that option. Cmd prompt with chkdsk /f also resulted in no issues. C: drive was done off-line with no errors. I have attached the HDTune results for all 4 of the drives.
    I have not yet changed the HDMI to DVI but will do so this weekend.
      My ComputerSystem Spec


  8. Posts : 11,529
    Windows 10 Pro
       03 Jul 2016 #8

    I'm not sure if this is or is not corruption, but per the log it is within Windows executed and I would like to ensure that there is really no problem
    Code:
    "
    Information	6/30/2016 9:45:21 PM	Chkdsk	26226	None	"Chkdsk was executed in scan mode on a volume snapshot.  
    
    Checking file system on C:
    
    Examining 2 corruption records ...
    
    Record 1 of 2: Corrupt File ""\Windows\assembly\GAC_MSIL\MMCFxCommon <0x1,0x685>"" ... no corruption found.
    
    Record 2 of 2: Corrupt File ""\Windows\WinSxS\amd64_microsoft-windows-t..nvservice.resources_31bf3856ad364e35_10.0.10586.0_en-us_a377dd7cae7f83e7\sessenv.dll.mui <0x1,0x1006c>"" ... no corruption found.
    
    2 corruption records processed in 0.1 seconds.
    I would ask that you run the chkdsk command with parameter /r on the C: partition
    Code:
    chkdsk C: /r
    It requires an unmounted partition so you would need to reboot, it may take some time but please do not interrupt if it looks stuck or hanging. It will complete.
      My ComputersSystem Spec


  9. Posts : 12
    windows 10 pro x64
    Thread Starter
       03 Jul 2016 #9

    I have run chkdsk C: /f as you requested and did not find any errors. The BSODs are showing up about 2 days after a reboot. I haven't had one since we started testing the HDDs. I will switch out the HDMI cables next week for testing the HDMI audio. I would appreciate any other suggestions you might have.
      My ComputerSystem Spec


  10. Posts : 5,010
    Windows 10 Pro X64 15063.138
       03 Jul 2016 #10

    I believe axe0 asked you to run chkdsk c: /r, not /f. /r takes a lot longer to run but does a much more thorough job of check the partition.
      My ComputersSystem Spec


 
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