1. Joined : Jun 2016
    Posts : 4
    Windows 10
       29 Jun 2016 #1



    I've been running Win 10 for a while with no real problems. I had intermittent issues with my wifi and trackpad, so I downloaded drivers from my laptop's website (Samsung Series 9) and installed both. When I rebooted, i get a BSOD with the "MULTIPLEIRCCOMPLETE_REQUESTS" error. I'm assuming its on or both of these new drivers but I can't boot to unistall them. Booting to safe mode doesn't work either. The Win10 recovery screen gives me access to a cmd prompt so I assume I can delete the drivers via this but I don't know how to identify or remove them.

    Sorry, I can't boot, so I can't collect the debug logs.

    Thanks in advance for the help!
      My System SpecsSystem Spec

  2. Joined : Nov 2015
    Posts : 1,832
    64bit Win 10 Pro ver 1607 Build 14393.693
       29 Jun 2016 #2


    If you can get to the Command Prompt then you can run the SFC /scannow command to check and repair your system files. Refer to the tutorial SFC Command - Run in Windows 10 option 1.
      My System SpecsSystem Spec

  3. Joined : Jun 2016
    Posts : 4
    Windows 10
       29 Jun 2016 #3

    I ran SFC scan (which took about 15 minutes, it's never normally taken that long when I've run it inside windows) and it said that Windows Resource Protection found corrupt files but was unable to fix some of them. I restarted and did the SFC scan again but got the same error. Here's the CBS log which apparently contains details of the scan but makes no sense to me.
    Attachment 87389
      My System SpecsSystem Spec

  4. Joined : Jun 2016
    Posts : 4
    Windows 10
       29 Jun 2016 #4

    Also, I tried the dism check health command and it says there is no corruption. I'm running another sfc scan now to see if it changes anything this time
      My System SpecsSystem Spec

  5. Joined : Jun 2016
    Posts : 4
    Windows 10
       30 Jun 2016 #5

    long story short, I bit the bullet and re-installed windows. Thanks for help though.
      My System SpecsSystem Spec

  6. Joined : Nov 2015
    Posts : 1,832
    64bit Win 10 Pro ver 1607 Build 14393.693
       30 Jun 2016 #6

    OK, a clean install is often a good way to go and if you keep good backups it is not too difficult to recover your data. Programs and apps can be more of a pain though since you need to download and reinstall.
      My System SpecsSystem Spec


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