Random BSOD typically while Laptop is Idle


  1. Posts : 3
    Windows 10
       #1

    Random BSOD typically while Laptop is Idle


    Typically when I step away from my laptop, or leave it over night - I will awake to it having a BSOD and reboots to the Dell Alienware Recovery Program. I've updated all the drivers I can, and it still is giving me this issue. Luckily it rarely happens while I'm actively using the laptop.
      My Computer

  2. Ztruker's Avatar
    Posts : 10,229
    Windows 10 Pro X64 1909 18363.815
       #2

    There should have been a file called Genuine.txt created from DM_Log_collector. It's not in the zip file you uploaded.
    Please run the following command from a Elevated Command Prompt and post the results here, thanks:

    slmgr /dlv
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    When I ran the command line prompt, it didn't save a Genuine.txt - so I took a screen cap of the dialog it popped up.. and I've attached it here.

    Ztruker said:
    There should have been a file called Genuine.txt created from DM_Log_collector. It's not in the zip file you uploaded.
    Please run the following command from a Elevated Command Prompt and post the results here, thanks:

    slmgr /dlv
      My Computer


  4. Posts : 3
    Windows 10
    Thread Starter
       #4

    The prior ZIP file was from an older version, so I updated it and now it includes the Genuine.txt file.. attached here.
      My Computer


 

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