First BSOD ever in Win10 x64. "Reference by pointer"

I just had the very first BSOD ever in Win10 x64. "Reference by pointer".
I was playing "Heroes and Generals", a which is a webbased game, using Chrome. No other app, just Chrome with Whatsappweb, Facebook and Google Calendar.
Here i send the Zip generated by the DM log collector.

I will debug this and attempt to find an answer.

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Okay, first of all: Your PC has almost been on 11 and a half days. You should reboot your PC once in a while to prevent/fix problems like memory leakage.

Okay so the error you encountered when you PC crashed was WIN8_DRIVER_FAULT, am I wrong? Probably not.

Since it's a WIN8_DRIVER_FAULT, we can assume it's a software issue. I will look further into the file because there is no obvious file shown other than hng.exe, which is Heros and Generals itself.

marcosdipaolo said:

I just had the very first BSOD ever in Win10 x64. "Reference by pointer".
I was playing "Heroes and Generals", a which is a webbased game, using Chrome. No other app, just Chrome with Whatsappweb, Facebook and Google Calendar.
Here i send the Zip generated by the DM log collector.

You need to get rid of all the pirated software first.

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

Rules

TeenTechie said:

I will debug this and attempt to find an answer.

---------------------------------------

Okay, first of all: Your PC has almost been on 11 and a half days. You should reboot your PC once in a while to prevent/fix problems like memory leakage.

Okay so the error you encountered when you PC crashed was WIN8_DRIVER_FAULT, am I wrong? Probably not.

Since it's a WIN8_DRIVER_FAULT, we can assume it's a software issue. I will look further into the file because there is no obvious file shown other than hng.exe, which is Heros and Generals itself.

Nop, it was a "Reference by pointer"

Oh. When I debugged the .dmp file that's the reason I found.

TeenTechie said:

Oh. When I debugged the .dmp file that's the reason I found.

mmm, weird, the reason i'm telling you is the one i saw in the BSOD

marcosdipaolo said:

mmm, weird, the reason i'm telling you is the one i saw in the BSOD

They are both in there,

Code:

REFERENCE_BY_POINTER (18)Arguments:
Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: ffffe0018bd67060, Object whose reference count is being lowered
Arg3: 0000000000000002, Reserved
Arg4: ffffffffffffffff, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object’s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.


Debugging Details:

Code:

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


BUGCHECK_STR:  0x18


PROCESS_NAME:  hng.exe

And I repeat,

derekimo said:

You need to get rid of all the pirated software first.

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

Rules