1.    26 Jun 2016 #1


    Hello All,
    I recently updated to windows 10 from 7. Yesterday i used my computer for over 12 hours, then put it to sleep and after another 8 hours of usage today I received a BSOD as stated in the title. I have uploaded the dmp file. Thank you all in advance.

    Last edited by goots; 26 Jun 2016 at 17:28. Reason: Accidentally submitted with no info
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,777
    Windows 10 Pro X64 1809 17763.134
       26 Jun 2016 #2

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    There is a lot more information available that I need to see that will be contained in the zip file you will upload after running DM_Log_collector.

    Also, all thart was in the zip file was a shortcut, not the actual dump file itself. DM_Log_collector will handle all that for you.
      My ComputersSystem Spec

  3.    26 Jun 2016 #3

    I aplogize, thank you for the help. I have uploaded the file generated.
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,777
    Windows 10 Pro X64 1809 17763.134
       27 Jun 2016 #4

    Much better, thanks.

    Dump indicates a problem with igdkmd64.sys.

    fffff803`4aacb4d8  fffff800`123ecec0Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    The process known as Intel Graphics Kernel Mode Driver or igfx belongs to software Intel Graphics Accelerator Drivers for Windows.

    Try updating it's driver from here: Download Intel® HD Graphics Production Driver for Windows* 10 64-bit (N-Series)

    Detailed Description

    This download installs the Intel® HD Graphics production driver version to support Microsoft Windows® 10 64-bit operating system for N-Series platforms.

    Not sure if this is the right driver or software for your component? Run Intel® Driver Update Utility to automatically detect driver or software updates.
    Try the Intel Driver Update Utility first perhaps.
      My ComputersSystem Spec

  5.    27 Jun 2016 #5

    So i downloaded the driver on the link you provided and it says my computer does not meet the minimum requirements, however, i am downloading the correct one. Also, before I also received another BSOD, i have attached the zipped file. Once again, thank you for all your help.
      My ComputerSystem Spec

  6.    27 Jun 2016 #6

    i think there might be an issue since i have a 2nd gen processor
      My ComputerSystem Spec


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