BSOD KMODE_EXCEPTION_NOT_HANDLED (ndis.sys)


  1. Posts : 4
    WINDOWS 10
       #1

    BSOD KMODE_EXCEPTION_NOT_HANDLED (ndis.sys)


    Hello All,
    I recently updated to windows 10 from 7. Yesterday i used my computer for over 12 hours, then put it to sleep and after another 8 hours of usage today I received a BSOD as stated in the title. I have uploaded the dmp file. Thank you all in advance.

    regards,
    Goots
    Last edited by goots; 26 Jun 2016 at 17:28. Reason: Accidentally submitted with no info
      My Computer

  2. Ztruker's Avatar
    Posts : 10,253
    Windows 10 Pro X64 1909 18363.815
       #2

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    There is a lot more information available that I need to see that will be contained in the zip file you will upload after running DM_Log_collector.

    Also, all thart was in the zip file was a shortcut, not the actual dump file itself. DM_Log_collector will handle all that for you.
      My Computers


  3. Posts : 4
    WINDOWS 10
    Thread Starter
       #3

    I aplogize, thank you for the help. I have uploaded the file generated.
      My Computer

  4. Ztruker's Avatar
    Posts : 10,253
    Windows 10 Pro X64 1909 18363.815
       #4

    Much better, thanks.

    Dump indicates a problem with igdkmd64.sys.

    Code:
    fffff803`4aacb4d8  fffff800`123ecec0Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xecec0
    The process known as Intel Graphics Kernel Mode Driver or igfx belongs to software Intel Graphics Accelerator Drivers for Windows.

    Try updating it's driver from here: Download Intel® HD Graphics Production Driver for Windows* 10 64-bit (N-Series)

    Detailed Description

    Purpose
    This download installs the Intel® HD Graphics production driver version 15.40.1.64.4256 to support Microsoft Windows® 10 64-bit operating system for N-Series platforms.

    Not sure if this is the right driver or software for your component? Run Intel® Driver Update Utility to automatically detect driver or software updates.
    Try the Intel Driver Update Utility first perhaps.
      My Computers


  5. Posts : 4
    WINDOWS 10
    Thread Starter
       #5

    So i downloaded the driver on the link you provided and it says my computer does not meet the minimum requirements, however, i am downloading the correct one. Also, before I also received another BSOD, i have attached the zipped file. Once again, thank you for all your help.
      My Computer


  6. Posts : 4
    WINDOWS 10
    Thread Starter
       #6

    i think there might be an issue since i have a 2nd gen processor
      My Computer



 

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