Windows 10: Black-sod. No idea why. Solved

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  1.    21 Jun 2016 #1

    Black-sod. Need help figuring out why.


    I have no idea what it was, is. But after screen turns black, sounds keep playing for about a min or so before it shuts down the pc.
    Windows10 x64.
    4670k, 16gb, gtx970.
    Last edited by fusk; 22 Jun 2016 at 12:56.
      My ComputerSystem Spec

  2.    22 Jun 2016 #2

    Bump.
      My ComputerSystem Spec


  3. Posts : 5,151
    Windows 10 Pro X64 15063.483
       22 Jun 2016 #3

    Please fill out your System Specs completely. Important to add Manufacturer to the entries where possible, especially video and system board.

    How to fill out System Specs for tenforums.
    See here: System Specs - Fill in at Ten Forums
      My ComputersSystem Spec

  4.    23 Jun 2016 #4

    Better ?
      My ComputerSystem Spec


  5. Posts : 2,714
    64bit Win 10 Pro ver 1703 Build 15063.608
       23 Jun 2016 #5

    I still do not see any details of your power supply, if your power output is low this could trigger problems like you are having.
      My ComputersSystem Spec

  6.    23 Jun 2016 #6

    philc43 said: View Post
    I still do not see any details of your power supply, if your power output is low this could trigger problems like you are having.
    You're right. Fixed now, hope it helps.
    Last edited by fusk; 23 Jun 2016 at 11:16.
      My ComputerSystem Spec


  7. Posts : 5,151
    Windows 10 Pro X64 15063.483
       23 Jun 2016 #7

    Without a dump there is not a lot I can do, especially since your native language is not English (Swedish, Norwegian?).

    What I would normally do is look thorough Event Viewer to see what happens before the hang/crash but I can't read it.
    It's called Eventlog.txt.

    What are you doing when the problem occurs?
    How often does it happen?

    Is it reproducible?

    Try doing a Clean Boot, see if the problem occurs or not. If not then something starting at boot time is causing it so follow the direction at the tutorial link.

    See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My ComputersSystem Spec

  8.    23 Jun 2016 #8

    I can't reporduce the event. It happens what appears to be random. I might be playing a game of lol which requires no more resources than pacman. It's usually during either a video or a game, as i remember. And it might be a week before it happens again.

    I thought the file i attached was the dump. Problem is during a black screen i can't see if it does it's usually dump thingie before shutting off. The difference between a regular bsod is that a bsod reboots the machine, this issue does not, it shuts it off completely.

    I've looked through the eventlog, but i don't know what i'm looking for.
      My ComputerSystem Spec


  9. Posts : 5,151
    Windows 10 Pro X64 15063.483
       23 Jun 2016 #9

    Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD


    Record the date and time it happens as exact as possible and post that info here along with another run of DM_Log_collector. See what we can find and hope a dump is generated.

    Some other things you can do as you have the time:

    Run sfc /scannow from a Elevated Command Prompt.

    Test RAM & Hard Drive:

    RAM:

    Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

    DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

    You can do this on any computer that has a working CD Burner.

    You can also use a Flash drive instead of a CD.

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for 8 complete passes unless it shows errors sooner than that. An overnight run, though good, may not be enough time. It depends on how much RAM you have.

    You can stop the test after you see the first error appearing

    Follow this tutorial to see how you can find out what exactly is causing the errors.

    Hard Drive:

    Check the hard drive with the manufacturer's diagnostic tools.

    7 Free Hard Drive Testing Programs
    Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
    Bootable Hard Drive Diagnostics
      My ComputersSystem Spec

  10.    24 Jun 2016 #10

    I've changed it to "small memory dump" from the default "complete dump"
    Testing my memory is something i've done before to no avail.
    But i'd like to note that i do have a stuttering issue that's apparently been common where latencymon shows a windows 10 issue with a network driver ndis.sys. No idea if that is related.

    Attachment 86723
    Attachment 86724
    Last edited by fusk; 25 Jun 2016 at 05:47.
      My ComputerSystem Spec


 
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