Windows 10: I'm getting System Service Exception (asmtxhci.sys) on my computer...

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  1.    21 Jun 2016 #1

    I'm getting System Service Exception (asmtxhci.sys) on my computer...

    I have been getting the BSOD for the last 3 days, for unbeknowst reason. I went from full Win 7 Ultimate, to Win 10 about 6 or 8 months ago. I didn't have any issues what-so-ever, until 3 days ago. I've taken off IOBit off my computer, checked everything that I read to see if that was the problem. If I try and download anything, that is about the time that the BSOD happens. It seem like that happens now about every couple of minutes. I've had to turn off my computer and I'm working from the chromebook, to post this, as I cannot do much else. I don't want to have to reformat my hard drive to reinstall Win 7, but I will if I have to. My C drive is a Samsung SSD 840 Pro Series. So, I'm unsure if it could be the drive or not. I am so tired of this happening, I'm hoping that someone would be able to help me. I don't have a Cam or anything, I do emails and FB games.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,431
    Windows 10 Pro X64 17134.191
       21 Jun 2016 #2

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec

  3.    22 Jun 2016 #3

    Ztruker said: View Post
    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
    Hi Ztruker, that is fine, but each time I get onto my computer, it goes down before I finish anything, so since I'm on my Chromebook posting this, how do I do I download anything if my computer keeps doing this every couple of minutes? Also, I cannot both understand some of the stuff the guy is saying as his accent is too heavy and with the stupid music, I cannot hear him.
      My ComputerSystem Spec

  4.    22 Jun 2016 #4

    I think I did it, tried over 3 times to get it here.
      My ComputerSystem Spec

  5. philc43's Avatar
    Posts : 3,603
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       22 Jun 2016 #5

    I've looked at your last 2 dump files. You appear to have a problem with the driver for the AVG IDS Application Activity Monitor

    ffffd000`e3b6a858  fffff800`81a6febfUnable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
    I would try uninstalling AVG and use Windows defender instead. See if this makes a difference.
      My ComputersSystem Spec

  6. Ztruker's Avatar
    Posts : 6,431
    Windows 10 Pro X64 17134.191
       22 Jun 2016 #6

    kimghob said: View Post
    I think I did it, tried over 3 times to get it here.
    One way is to boot to Safe Mode with Networking and run DM_Log_collectoer from there. That often allows you to run it without a BSOD.

    Click on Start, Power Icon.
    Hold down the Shift key then click Restart.
    Run DM_Log_collector in Safe Mode with Networking then upload and attach here.
      My ComputersSystem Spec

  7.    22 Jun 2016 #7

    Ah, thank you, both so much, I will take off AVG off my computer and see if that stops the problem. I've been having problems with that anyway, need to figure out another one. I don't like Macfee and Bit Defender I tried and that was glitchy too. Don't think I want to do Win. Defender, due to people hacking into Win anything. But I will check on something else to use.
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,431
    Windows 10 Pro X64 17134.191
       22 Jun 2016 #8

    First thing I noticed is you are way down level on updates. If you can, please apply all Windows Updates. That may fix your problem, emphasis on MAY!

    Agree with philc43, completely uninstall AVG for now using the AVG Remover Tool. Use the Built-in Windows Defender for now (it's what I use).

    Several dumps indicate Memory_Corruption. Time to test your ram.


    Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

    DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

    You can do this on any computer that has a working CD Burner.

    You can also use a Flash drive instead of a CD.

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for at least 8 complete passes unless it shows errors sooner than that. An overnight run should suffice depending on how much ram you have.

    I just noticed you have 32GB. That's going to take a long, long time. Try removing half the ram and run with 16GB for awhile. If after a couple days you do not get a BSOD, then swap ram and see if more testing results in a BSOD. If yes then the ram currently installed is defective.

    You can stop the test after you see the first error appearing :)
    Follow this tutorial to see how you can find out what exactly is causing the errors.

    If ram tests out okay then need to try Driver Verifier.

    Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to the instructions in steps 2, 3 and 4.

    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My ComputersSystem Spec

  9.    22 Jun 2016 #9

    Okay, I will try and do the windows updates, but after taking off the AVG, it still did the BSOD, so it might have been some of the cause, I will check after I do Win. Updates, if I don't go down first again.
      My ComputerSystem Spec

  10.    22 Jun 2016 #10

    Okay, I've been trying to do the Win updates, it is hard to do when you keep getting the BSOD. I have been going down about every couple of minutes and having to start over again.
      My ComputerSystem Spec

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