BSOD - win 10 pro 64 - The computer has rebooted from a bugcheck.

geesesherman · 21 Jun 2016

Hey guys! Im new to the forum. Seen a lot of great help on here and wondering if you guys may be able to assist me. Dell recently replaced my old system with a new one because of a motherboard warranty problem. The new computer was operating just fine up until recently when I started getting a BSOD and random restarts.

The error message that I am getting is: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000004477, 0x00000000deadbf07, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: cc343464-d4ea-4169-ba11-64ec476f6851

I've updated the BIOs, reseatted the memory, updated display drivers, updated the chipset drivers using Dells website.

Attached are the memory dumps.

Please let me know if there is anything else I should look at or something I should do. Attachment 86175

geesesherman · 21 Jun 2016

here are some other file attachments with various other bits of information which may help diagnostic purposesAttachment 86196

geesesherman · 21 Jun 2016

Also attached is the windows update history Attachment 86197

Ztruker · 21 Jun 2016

Replying to your own post tends to slow down response as we look for threads with 0 posts first.
Better to edit the 1st post you make and add stuff to it.

Also, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions , there are quite a few additional files we need to see.

geesesherman · 21 Jun 2016

Thanks for the advice! I wasnt sure if the files I uploaded above would suffice. Seems like there are many different log file compilers out there. Ive went back and re-read the directions and ran the specific tool to collect the log files.

I am attaching the zip folder here.

Attachment 86214

Ztruker · 21 Jun 2016

Code:

Windows(R) Operating System, VOLUME_KMSCLIENT channel

I'm sorry but we are not allowed to work on counterfeit installations. Please remove any counterfeit software, including but not limited to Windows OS or Microsoft Office.

If, after you have installed genuine software, you still get BSOD's we'll be happy to assist you.

Forum rules

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

Ztruker · 21 Jun 2016

I was bored so took a quick look anyway. Problem is the Broadcom Wireless driver, bcmwl63a.sys.

This thread had the same problem. Read all the way through it. If updating the driver doesn't help then maybe a clean install will do the trick as it did in that thread:

BSOD on Windows 10 [Broadcom 802.11 Wireless Driver, bcmwl63a.sys] - Windows 10 Forums

geesesherman · 21 Jun 2016

Z, looks like the solution from that post was to do a fresh install. The successful post was:

So after axe0's last observation, I decided to do a wipe the machine, and redo the bare metal install. I happy to say that I have been using the machine for about a week, and no BSOD's.

So not sure if the issue was indeed was axe0 pointed out or not, but after wiping it clean, and starting over, all seems to be well. Thanks for the help!

Im going to try and fix the problem without having to do that. This is a brand new system with the essentials installed. I'm really not looking forward to having to reinstall the programs and OS. I suppose if I had done this today, then it would already be done by now.

The broadcom driver appears the be the culprit. bcmwl63a.sys I am attempting to find a better driver than the one provided by Dell for this new XPS 8900 desktop. Ill keep you updated on any progress. Thank you!

Ztruker · 22 Jun 2016

If you can't find a better driver, you can always add a new Wireless card and disable the onboard Broadcom WiFi. If you use Ethernet and not Wireless, just disable it in BIOS.UEFI setup or in Device Manager.

axe0 · 22 Jun 2016

Hi @geesesherman,

As @Ztruker told we can no longer provide any support until you have performed a clean installation of Windows.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

Forum rules

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).