BAD_POOL_HEADER BSOD, Dump File attached

  1. Groggubus's Avatar
    Posts : 75
    Windows 10 Pro 64bit

    BAD_POOL_HEADER BSOD, Dump File attached


    I've finally given up and looking to windows 10 experts to help :(

    I randomly receive BSOD caused by tcpip.sys (so it says). For instance, i received one 10 minutes ago after waking up in the morning (5.30am AEST), turning my monitor on, pressing 'enter' to log on, and as soon as windows started loading after typing my pin code, it BSOD'd me.

    I've used Bluescreen view that says its tcpip.sys related, but i have updated to the latest drivers on my ethernet ports. (my asrock z87 extreme 6 motherboard has 2 ethernet ports). The error can and does occur whichever ethernet port is being used, but just in case i keep one disabled.

    Thanks, hope someone can help!!
      My Computer

  2. axe0's Avatar
    Posts : 14,599
    Windows 10 Pro

    Hi Groggubus,

    Welcome to the 10forums :)

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please follow this suggestion for the BSOD
    1. Please open BitDefender and go to the modules,
    2. Go to the firewall settings,
    3. Uncheck 'Block port scans in the network',
    4. Reboot your system <-- IMPORTANT
      My Computers

  3. Groggubus's Avatar
    Posts : 75
    Windows 10 Pro 64bit
    Thread Starter

    hi axe0,

    thanks for replying so promptly!

    I'll try those steps right now, and keep the situation updated

    Thanks again! :)
      My Computer

  4. Groggubus's Avatar
    Posts : 75
    Windows 10 Pro 64bit
    Thread Starter

    Thanks Axe0, your suggestions seem to have fixed the issues.
      My Computer


Related Threads
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:02.
Find Us

Windows 10 Forums