BSOD when browsing the internet and playing games such as CSGO

  1.    #1

    BSOD when browsing the internet and playing games such as CSGO

    Hi guys,

    I've been getting random BSODs since two weeks ago. At first, I thought it was my hard drive that was faulty, however, I bought a new one recently and it's still happening. I still get about 5-10 BSODs a day when I'm browsing the internet and playing games. I have attached the dump files below. I hope you can help me with this problem.

    Thank you,
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 7,463
    Windows 10 Pro X64 1809 17763.348

    Not getting anything useful out of the dumps as they all point to ntkrnlmp as the cause which is not true, there is something else triggering the BSOD.

    Try running with Driver ZVerifier enabled.

    Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My ComputersSystem Spec

  3.    #3

    Okay, I will do that Thank you for replying, I sincerely appreciate it :)
      My ComputerSystem Spec

  4.    #4

    Hi there,

    So I ran Driver Verifier earlier, however, nothing happened. Also, I got another BSOD called IRQL not less or equal. I wonder what's causing BSOD to my pc :/
      My ComputerSystem Spec

  5. Ztruker's Avatar
    Posts : 7,463
    Windows 10 Pro X64 1809 17763.348

    How long did you run driver verifier. Did you get the BSOD while it was running?
    Please run the DM_Log_collector tool again and upload the zip file here.
      My ComputersSystem Spec

  6.    #6

    I'm sorry I didn't pay attention to how long I ran it :/ and yes I got it while it was running. Here's the new file :)
      My ComputerSystem Spec

  7. Ztruker's Avatar
    Posts : 7,463
    Windows 10 Pro X64 1809 17763.348

    Neither dump was triggered by Driver Verifier unfortunately. Showed ntkrnlmp and win32kfull.sys, both Microsoft files, nothing else useful.

    Try Driver Verifier again, let it run up to 48 hours. If that doesn't give us anything to go on then I'm stumped.
    If this were my system I'd create a current immage backup to an external USB hard drive using Macrium Reflect Free, then do a Clean Install of Windows 10.

    Follow this tutorial: Windows 10 - Clean Install
      My ComputersSystem Spec

  8. Ztruker's Avatar
    Posts : 7,463
    Windows 10 Pro X64 1809 17763.348

    Looking at the dump, it looks like you didn't check any of the boxes in Driver Verifier:

    Verify Flags Level 0x00000000
        [X] (0x00000000) Automatic Checks
        [ ] (0x00000001) Special pool
        [ ] (0x00000002) Force IRQL checking
        [ ] (0x00000008) Pool tracking
        [ ] (0x00000010) I/O verification
        [ ] (0x00000020) Deadlock detection
        [ ] (0x00000080) DMA checking
        [ ] (0x00000100) Security checks
        [ ] (0x00000800) Miscellaneous checks
        [ ] (0x00020000) DDI compliance checking
        [ ] (0x00000004) Randomized low resources simulation
        [ ] (0x00000200) Force pending I/O requests
        [ ] (0x00000400) IRP logging
        [ ] (0x00002000) Invariant MDL checking for stack
        [ ] (0x00004000) Invariant MDL checking for driver
        [ ] (0x00008000) Power framework delay fuzzing
        [ ] (0x00010000) Port/miniport interface checking
        [ ] (0x00040000) Systematic low resources simulation
        [ ] (0x00080000) DDI compliance checking (additional)
        [ ] (0x00200000) NDIS/WIFI verification
        [ ] (0x00800000) Kernel synchronization delay fuzzing
        [ ] (0x01000000) VM switch verification
        [ ] (0x02000000) Code integrity checks
        [X] Indicates flag is enabled
    Please setup Driver Verifier again but this time follow the directions for Steps 2, 3 and 4 especially. Hopefully that will give us a DV generated dump that will help figure out what is going on. The ones I red especially.
      My ComputersSystem Spec


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