BSOD problem

soco88 · 09 Apr 2015

I'm not sure if my issue is the same, but i have been crashing alot since the new build, sometimes i get BSOD, sometimes my video locks up then everything freezes causing me to hard reboot.

Golden · 13 Apr 2015

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.


BugCheck 1000007E, {ffffffffc0000005, fffff8019e83d72a, ffffd001d58ab928, ffffd001d58ab140}


Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_WORKER_THREAD::SuspendDevices+566 )


Followup: MachineOwner
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Please ensure that Windows 10TP is fully updated, so the card has access to the latest implementation of DirectX.

Slartybart · 13 Apr 2015

Windows Update installed 15.3 beta drivers on my machine. There were some anomolies with it (64 Hertz not 60 Hertz & glyphs displayed in properties - plus the screens for apps are way off ... settings are far right and cannot be accessed; still are after rolling back to 14.12)

I rolled back to 14.12.

Windows update replaced it with the beta driver until I turned off driver updates in Driver Installation Settings

Things are slightly better, but there are still issues.

usasma · 14 Apr 2015

BIOS dates from 2012. Check to see if there are any updates for it.

No Windows Updates installed. My system has 2 updates. Please check and install any available updates

The WER section of MSINFO32 shows a lot of 0xEF STOP errors and a single 0xF7 error. I'd start by suspecting hardware issues and would suggest running these free diagnostics: Hardware Diagnostics

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.

NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD
(in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

XENfiltv.sys is outdated (Thu Jul 30 23:40:32 2009) and likely not compatible w/Win10. It belongs to your Sound Blaster card.
If unable to find an updated, Win8.1 compatible driver (or a WIn10 driver), I would suggest removing the software for this card and then physically removing the card from the system to test to see if it's to blame for the BSOD's.

Analysis:
The following is for informational purposes only.

Code:

**************************Thu Apr  9 19:11:19.072 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040915-44015-01.dmp]
Windows 8 Kernel Version 10041 MP (4 procs) Free x64
Built by: 10041.0.amd64fre.fbl_impressive.150313-1821
System Uptime:4 days 2:25:44.242
Probably caused by :dxgmms2.sys ( dxgmms2!VidMmInterface+2154a )
BugCheck 1000007E, {ffffffffc0000005, fffff8019e83d72a, ffffd001d58ab928, ffffd001d58ab140}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8019e83d72a, The address that the exception occurred at
Arg3: ffffd001d58ab928, Exception Record Address
Arg4: ffffd001d58ab140, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: AV_dxgmms2!VidMmInterface
  BIOS Version                  F9
  BIOS Release Date             10/22/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 30 23:10:50.439 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\033015-34781-01.dmp]
Windows 8 Kernel Version 10041 MP (4 procs) Free x64
Built by: 10041.0.amd64fre.fbl_impressive.150313-1821
System Uptime:0 days 6:09:40.206
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :csrss.exe
BugCheck EF, {ffffe001cdfb9080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments: 
Arg1: ffffe001cdfb9080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF_243becc0
FAILURE_BUCKET_ID: 0xEF_243becc0_IMAGE_csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 30 16:59:31.790 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\033015-28984-01.dmp]
Windows 8 Kernel Version 10041 MP (4 procs) Free x64
Built by: 10041.0.amd64fre.fbl_impressive.150313-1821
System Uptime:0 days 1:27:12.556
Probably caused by :ntkrnlmp.exe ( nt!NtSetSystemPowerState+d70 )
BugCheck C000021A, {ffffc001af48cbd0, 0, ffffc001a1c9eda0, 0}
BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
Arguments: 
Arg1: ffffc001af48cbd0, String that identifies the problem.
Arg2: 0000000000000000, Error Code.
Arg3: ffffc001a1c9eda0
Arg4: 0000000000000000
Arg2: 0000000000000000, Error Code.
BUGCHECK_STR:  0xc000021a_DCOM_Terminated
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID: 0xc000021a_DCOM_Terminated_nt!NtSetSystemPowerState
  BIOS Version                  F9
  BIOS Release Date             10/22/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Thu Apr  9 19:11:19.072 2015 (UTC - 4:00)**************************
XENfiltv.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
avgrkx64.sys                Wed Jun 18 15:03:17 2014 (53A1E275)
avgdiska.sys                Wed Jun 18 15:03:29 2014 (53A1E281)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
avgldx64.sys                Thu Aug 28 15:47:21 2014 (53FF8749)
avgidsha.sys                Tue Nov 18 15:42:01 2014 (546BAF19)
rt640x64.sys                Wed Jan 28 16:19:48 2015 (54C95274)
avgloga.sys                 Tue Feb  3 04:47:20 2015 (54D09928)
avgmfx64.sys                Thu Feb  5 04:26:57 2015 (54D33761)
atikmpag.sys                Sat Feb 28 01:09:43 2015 (54F15BA7)
atikmdag.sys                Sat Feb 28 02:19:23 2015 (54F16BFB)
RTKVHD64.sys                Mon Mar  2 04:57:24 2015 (54F43404)
filecrypt.sys               Sat Mar 14 00:01:38 2015 (5503B2A2)
mirahid.sys                 Sat Mar 14 00:42:29 2015 (5503BC35)
storqosflt.sys              Sat Mar 14 00:47:51 2015 (5503BD77)
avgwfpa.sys                 Thu Mar 19 11:05:39 2015 (550AE5C3)
avgidsdrivera.sys           Wed Mar 25 06:21:30 2015 (55128C2A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 30 16:59:31.790 2015 (UTC - 4:00)**************************
atdcm64a.sys                Fri Jun 21 09:52:02 2013 (51C45A82)