Critical Structure Error

  1.    18 Jun 2016 #1

    Critical Structure Error


    I dont know much about computers so please help me.
    New PC bsods every now and then with critical structure error. I have the zip file thingy so please give me advise on what to do Thanks!
    Attachment 85683
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,579
    Windows 10 Pro X64 1809 17763.55
       18 Jun 2016 #2

    Latest dump has this:
    BugCheck 109, {a3a01f58fd48f648, b3b72bdf4fcab905, fffff9607f1aa709, c}
    Probably caused by : memory_corruption
    Followup: memory_corruption
    ffffd000`25eac5c8  fffff801`d058d9daUnable to load image \??\C:\Program Files (x86)\Norton 360\NortonData\\Definitions\BASHDefs\20160613.001\BHDrvx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
    May be one cause or two separate problems. Lets address the memory corruption first.

    Looks like you are overclocking your CPU a bit. Please reset all clock speeds to normal, non OC settings until these problems are resolved.

    Test RAM:
    Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

    DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

    You can do this on any computer that has a working CD Burner.

    You can also use a Flash drive instead of a CD.

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

    You can stop the test after you see the first error appearing :) If errors, follow this tutorial to see how you can find out what exactly is causing the errors.
      My ComputersSystem Spec


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