Windows 10: BSOD And random freeze

  1.    18 Jun 2016 #1

    BSOD And random freeze


    Hello everyone. For long time I was having problem with my old HDD it was faulty and my PC crashed from time to time (format + new windows). I decide to change my old HDD and get a new HDD and new SSD to act as window partition.

    After i install everything i started to getting BSOD and once my PC startup it random start freezeing on 20sec - 30sec. Except new HDD that act as storage device i didint install anything new devices.
      My ComputerSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       18 Jun 2016 #2

    The zip file is missing file Genuine.txt. Please run slmgr /dlv and post a screen shot of the result.
      My ComputersSystem Spec


  3. Posts : 10
    Windows 10 Home 64 Bit
       18 Jun 2016 #3

    N/A
    Last edited by bradyc; 19 Jun 2016 at 09:37. Reason: False Information
      My ComputerSystem Spec


  4. Posts : 5,101
    Windows 10 Pro X64 15063.483
       18 Jun 2016 #4

    bradyc, where do you see hal.dll and ntoskrnl.exe? I see the following in both dumps:

    Code:
    BugCheck 124, {0, ffffe00193963028, b6000000, 100153}
    Probably caused by : AuthenticAMD
    Code:
    ===================================
    Common Platform Error Record @ ffffe0019e244028
    ----------------------------------------------------------------
    Record Id     : 01d1c8806eaed599
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/17/2016 10:19:59 (UTC)
    Flags         : 0x00000000
    A Machine Check Exception is a hardware error, most likely a CPU problem though it could actually be a firmware problem (BIOS)> See here: [SOLVED] BSOD - Tech Support Forum

    Try updating your BIOS. The current one is version 2006 dated 10/01/2013. There are several newer ones on the ASUS website, try the latest which is Version 2603 dated 2015/07/24.
      My ComputersSystem Spec


  5. Posts : 10
    Windows 10 Home 64 Bit
       18 Jun 2016 #5

    Ztruker said: View Post
    bradyc, where do you see hal.dll and ntoskrnl.exe? I see the following in both dumps:

    Code:
    BugCheck 124, {0, ffffe00193963028, b6000000, 100153}
    Probably caused by : AuthenticAMD
    Code:
    ===================================
    Common Platform Error Record @ ffffe0019e244028
    ----------------------------------------------------------------
    Record Id     : 01d1c8806eaed599
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/17/2016 10:19:59 (UTC)
    Flags         : 0x00000000
    A Machine Check Exception is a hardware error, most likely a CPU problem though it could actually be a firmware problem (BIOS)> See here: [SOLVED] BSOD - Tech Support Forum

    Try updating your BIOS. The current one is version 2006 dated 10/01/2013. There are several newer ones on the ASUS website, try the latest which is Version 2603 dated 2015/07/24.
    Both dumps show the same error in BlueScreenView to me, here is where I see the errors: Attachment 85799
      My ComputerSystem Spec


  6. Posts : 5,101
    Windows 10 Pro X64 15063.483
       18 Jun 2016 #6

    Okay, thanks.
      My ComputersSystem Spec


  7. Posts : 12,285
    Windows 10 Pro
       19 Jun 2016 #7

    Hi @bradyc,

    Unfortunately what you say is not true.
    Your blue screen error, according to your dump files, is being caused by hal.dll and ntoskrnl.exe which most likely means your problem is hardware related
    The hal.dll is for communication with the drivers and the hardware, it does not mean there is a hardware problem.
    Ntoskrnl.exe is a Windows kernel file, only flagged when there is nothing else to blame and thus is a 'false positive'
    Both can be involved in many crashes, but I have rarely seen that it resulted in faulty hardware.

    According to the research I found, the hal.dll is most likely telling you that you have some corrupt files in your OS that was installed to the new drive, so reformatting your OS (a complete repair of Windows 10) would possibly fix your problem.
    Also, if you messed with the RAM, the ntoskrnl.exe error could be caused from bad RAM. Try to remove your RAM (with your computer completely turned off) and put it back in, then start up your computer again. Don't count on it, but it could fix the problem.
    Your research is not proper, Windows files are often flagged but that does NOT mean corrupt system files are present.
    As I mentioned Windows files are only flagged when nothing else is there to flag, that it could be due to memory is simply not true.

    Worst case scenario, you have to completely wipe everything and reinstall Windows clean, or you have to buy new RAM. Let's hope you get it fixed!
    That isn't the worst case scenario, we're dealing with a hardware crash. The worst scenario is replacing the motherboard or CPU or something.


    If someone would like to do research about BSODs, please do not use sites that give very improper information.
      My ComputersSystem Spec


  8. Posts : 10
    Windows 10 Home 64 Bit
       19 Jun 2016 #8

    Hi, @axe0. I realize now how I got the false information that I got, and I just wanted to apologize for any trouble I may have caused. As you probably could tell, I was only trying to help because I would like to repay the site for helping me with my blue screen issue. Thank you for pointing out where I was wrong, and for telling me why the information I had "researched" was in fact, not necessarily true. I can see now that I should probably just stay out of these kinds of situations, and leave it to the professionals (like yourself). Although, if you wouldn't mind, I am very interested in learning how to help other people with blue screens because I know other people that have some problems with that. Thanks for replying!
      My ComputerSystem Spec


  9. Posts : 12,285
    Windows 10 Pro
       19 Jun 2016 #9

    If you are interested in learning it, here are a few links for the setup of Windbg, the program with which dumps can be opened.
    WinDBG - Install Configure - Windows 10 Forums
    WinDBG - The Basics for Debugging Crash Dumps in Windows 10 - Windows 10 Forums

    That is however only a part of it, you need to read quite a bit about BSODs from trust worthy sites
    I recommend to use this site for many BSOD information www.carrona.org
    The owner is BSOD Expert & Windows Expert John Caronna a.k.a. @usasma.
      My ComputersSystem Spec


  10. Posts : 5,101
    Windows 10 Pro X64 15063.483
       19 Jun 2016 #10

    I've found reading BSOD threads handled by axe0, Arc and Essenbe is a great way to learn too. Take the time to look at what they post then figure out where they got the info and why.

    ScorpioCRO, I also suggest doing the following:

    Stress test the CPU

    Prime95 - Stress Test Your CPU

    It saves the result as a .txt file in the prime95's folder. Upload the file here please, zip first if necessary.
      My ComputersSystem Spec


 

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