Windows 10: Occasional BSOD / freeze

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  1. Posts : 5,101
    Windows 10 Pro X64 15063.483
       11 Aug 2016 #61

    Nothing useful in the dump again, rats!

    Looking through the Event Viewer log, I see this was the last thing to happen before a BSOD.
    Code:
    Event[36037]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-08-10T20:46:41.613
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-21-3838516596-1117518111-2304458171-1000
      User Name: user-PC\user
      Computer: user-PC
      Description: 
    A service was installed in the system.
    
    Service Name:  MagicianSataModeReader
    Service File Name:  C:\Program Files (x86)\Samsung Magician\magdrvamd64.sys
    Service Type:  kernel mode driver
    Service Start Type:  demand start
    Service Account:
    The next thing I see is that a restart occurred, no shutdown.

    Code:
    Event[36038]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2016-08-10T23:52:17.765
      Event ID: 12
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: user-PC
      Description: 
    The operating system started at system time ?2016?-?08?-?11T04:52:17.497760700Z.
    When did you install Samsung Magician? I think it was to check the SSD firmware, right. Try uninstalling it for now.
      My ComputersSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       11 Aug 2016 #62

    Looking through your install programs, there are a lot, including some tweakers (ASUS Tweak being one).

    Have you set all over clocking to normal? Are all voltages set to normal?
    What anti-virus are you using?
    Try disabling most if not all programs from auto starting at boot time.
      My ComputersSystem Spec

  3.    12 Aug 2016 #63

    Samsung Magician came with the SSD, so I've had that for a long time. Just never updated it until recently.

    I don't overclock - ASUS Tweak I just keep around to monitor GPU temp and such.

    Currently using BitDefender.
      My ComputerSystem Spec


  4. Posts : 12,292
    Windows 10 Pro
       12 Aug 2016 #64

    Hi panmyxia,

    Please follow the suggestions @Ztruker provides:
    1. Uninstall all 3rd party AV programs and use Windows Defender while troubleshooting,
    2. Install the RST from MSI

    If you're overclocking something, revert back while troubleshooting.

    Please remove ASUS & MSI programs while troubleshooting.

    If you didn't yet, make sure the USB network adapter is in a different USB port than the previous USB network adapter.

    Please remove all USB devices you don't need, all USB devices except for mouse, keyboard & USB network adapter.


    While troubleshooting = the whole time until you say that you don't have a problem anymore.
      My ComputersSystem Spec

  5.    12 Aug 2016 #65

    BitDefender uninstalled, RST is already installed, ASUS Tweak uninstalled, network adapter USB moved, and more programs disabled at startup except for things I use.
      My ComputerSystem Spec

  6.    13 Aug 2016 #66

    Okay. So I just had two in a row. A friend of mine seems to think it's my SSD, is this a problem that occurs much? It's about a year old.
      My ComputerSystem Spec


  7. Posts : 12,292
    Windows 10 Pro
       13 Aug 2016 #67

    RST does not have the version from MSI?

    Before you installed the new USB network adapter, did you remove the program from the previous USB network adapter from your system?

    What is the reason that your friend thinks it may be the SSD causing problems?
      My ComputersSystem Spec

  8.    13 Aug 2016 #68

    He's had a similar problem before, though it was on a HDD. He ended up replacing it. My SSD isn't old, and it isn't showing signs of failing though.

    Just uninstalled the Realtek WLAN thing. That was giving me issues last time, just seems I didn't think to uninstall the program.

    MSI doesn't have a special version of RST as far as I can tell, it's just the same thing you can download from Intel. I could try reinstalling later.
      My ComputerSystem Spec


  9. Posts : 12,292
    Windows 10 Pro
       13 Aug 2016 #69

    I'm not meaning to say MSI has a special version or something, just install the one MSI provides. Updated version aren't always the best onces.
      My ComputersSystem Spec

  10.    15 Aug 2016 #70

    Okay, I've got the version from MSI re-installed. Ver. 14.5.0.1081
      My ComputerSystem Spec


 
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