1.    16 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 3
    Windows 10

    Help with BSOD first time it happens on Windows 10


    Got a BSOD with this particular message SYSTEM_SERVICE_EXCEPTION (fileinfo.sys) first time I see it. My computer has lately been crashing randomly lately and I cant understand why. There isn't much I can say about it because I'am not so good at understanding computers I know some stuff but bot enough to find where the source of the problem is.
      My ComputerSystem Spec
  2.    16 Jun 2016 #2
    Join Date : Jun 2016
    usa
    Posts : 5
    Operating System

    Windows 10 is software just like its predecessors, so from time to time you will still find a few things going wrong. This is not unexpected for such a complex piece of software, so we’ve put together this short guide to help you get back up and running if you ever see the infamous Blue Screen of Death (BSOD) in Windows 10. See also: how to upgrade from Windows XP to Windows 10.


    There's no magic bullet solution that fixes all ills, but if you work through the following guidelines you should be able to diagnose, and hopefully fix, your particular issue. We think that Windows 10 is an excellent version of the OS, with a lot to offer - check out our 10 best features in Windows 10 article to see some of them - and it will just take a little time for all the kinks to be worked out.
      My ComputerSystem Spec
  3.    16 Jun 2016 #3
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi Wolfgang421,

    Welcome to the 10forums

    Please remove these programs and revert back the changes they made using a restore point prior the use of them
    Code:
    Start Menu\Programs\Advanced SystemCare	Public:Start Menu\Programs\Advanced SystemCare	Public
    Start Menu\Programs\Advanced SystemCare 8	Public:Start Menu\Programs\Advanced SystemCare 8	Public
    Start Menu\Programs\Driver Booster 2	Public:Start Menu\Programs\Driver Booster 2	Public
    Start Menu\Programs\Driver Booster 3	Public:Start Menu\Programs\Driver Booster 3	Public
    Start Menu\Programs\IObit Malware Fighter	Public:Start Menu\Programs\IObit Malware Fighter	Public
    Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
    Start Menu\Programs\Smart Defrag	Public:Start Menu\Programs\Smart Defrag	Public
    Start Menu\Programs\Smart Defrag 4	Public:Start Menu\Programs\Smart Defrag 4	Public
    Software from IObit can cause a system to become unbootable, mostly due to Advanced SystemCare.
    The IObit Malware Fighter is just a duplicate of Malwarebytes Anti-Malware but even as a duplicate it is not even close to Malwarebytes quality.
    Driver update programs basically install drivers that are not the right one for anyones system.
    Smart Defrag is like Advanced Systemcare, less worse though but it stil can make a system unbootable.


    Please upload the memory.dmp in the directory %systemroot%. You need to upload it to a 3rd party uploader like dropbox, google drive, onedrive or something similar and post a share link in your reply.
    The DM Log Collector tool copies minidumps located in %systemroot%\minidump, but as there couldn't be a minidump created I would like to see the memory.dmp
    Code:
    Event[11664]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2016-06-16T11:17:37.999
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: USER-PC
      Description: 
    Unable to produce a minidump file from the full dump file.
      My ComputersSystem Spec
  4.    16 Jun 2016 #4
    Join Date : Jun 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi Wolfgang421,

    Welcome to the 10forums

    Please remove these programs and revert back the changes they made using a restore point prior the use of them
    Code:
    Start Menu\Programs\Advanced SystemCare    Public:Start Menu\Programs\Advanced SystemCare    Public
    Start Menu\Programs\Advanced SystemCare 8    Public:Start Menu\Programs\Advanced SystemCare 8    Public
    Start Menu\Programs\Driver Booster 2    Public:Start Menu\Programs\Driver Booster 2    Public
    Start Menu\Programs\Driver Booster 3    Public:Start Menu\Programs\Driver Booster 3    Public
    Start Menu\Programs\IObit Malware Fighter    Public:Start Menu\Programs\IObit Malware Fighter    Public
    Start Menu\Programs\IObit Uninstaller    Public:Start Menu\Programs\IObit Uninstaller    Public
    Start Menu\Programs\Smart Defrag    Public:Start Menu\Programs\Smart Defrag    Public
    Start Menu\Programs\Smart Defrag 4    Public:Start Menu\Programs\Smart Defrag 4    Public
    Software from IObit can cause a system to become unbootable, mostly due to Advanced SystemCare.
    The IObit Malware Fighter is just a duplicate of Malwarebytes Anti-Malware but even as a duplicate it is not even close to Malwarebytes quality.
    Driver update programs basically install drivers that are not the right one for anyones system.
    Smart Defrag is like Advanced Systemcare, less worse though but it stil can make a system unbootable.


    Please upload the memory.dmp in the directory %systemroot%. You need to upload it to a 3rd party uploader like dropbox, google drive, onedrive or something similar and post a share link in your reply.
    The DM Log Collector tool copies minidumps located in %systemroot%\minidump, but as there couldn't be a minidump created I would like to see the memory.dmp
    Code:
    Event[11664]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2016-06-16T11:17:37.999
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: USER-PC
      Description: 
    Unable to produce a minidump file from the full dump file.
    Where can I find the path to %systemroot%
      My ComputerSystem Spec
  5.    16 Jun 2016 #5
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Enter that in the address balk in Windows Explorer and you see where it leads you to
      My ComputersSystem Spec
  6.    16 Jun 2016 #6
    Join Date : Jun 2016
    Posts : 3
    Windows 10
    Thread Starter

    File Explorer can't locate it :/.
      My ComputerSystem Spec
  7.    16 Jun 2016 #7
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    That is odd, it should go to the Windows folder in the Windows partition.




    Help with BSOD first time it happens on Windows 10 Diagnostics Test Help with BSOD first time it happens on Windows 10
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of SFC and post it.
      My ComputersSystem Spec

 


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