Windows 10: Page_fault_in_nonpaged_area & irql_not_less_or_equal bsod

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  1.    16 Jun 2016 #1

    Page_fault_in_nonpaged_area & irql_not_less_or_equal bsod


    Hello
    the last 2 months i am getting these BSOD at random times.I have no idea what's wrong.Yesterday a bsod with SYSTEM_SERVICE_EXCEPTION happened too which i don't recall happening before.
    I even run Memtest all night to test the ram but no errors.I could post a screenshot in case you want to see the memtest.
    I would like help based on my logs cause internet didn't help much.
      My ComputerSystem Spec


  2. Posts : 12,347
    Windows 10 Pro
       17 Jun 2016 #2

    Please update the Razer drivers or replace them
    Code:
    ffffd000`2ad53710  fffff802`031d8453Unable to load image \??\C:\Windows\system32\drivers\rzpnk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rzpnk.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzpnk.sys
     rzpnk+0x8453
    Please check your SSD for firmware updates and ensure all partitiosn have at least 15% free space.
      My ComputersSystem Spec

  3.    17 Jun 2016 #3

    axe0 said: View Post
    Please update the Razer drivers or replace them
    Code:
    ffffd000`2ad53710  fffff802`031d8453Unable to load image \??\C:\Windows\system32\drivers\rzpnk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rzpnk.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzpnk.sys
     rzpnk+0x8453
    Please check your SSD for firmware updates and ensure all partitiosn have at least 15% free space.
    Hello and thank you for your answer
    Razer synapse is now on the latest version(last time it updated was a few days ago)
    Samsung 840 EVO has the latest firmware (EXT0DB6Q) and has 90GB free out of 250gb.
    When talking about partitions do you mean from all drives? or just the ssd?
    Also may i ask if all the BSOD were cause by the same synapse problem?
      My ComputerSystem Spec


  4. Posts : 12,347
    Windows 10 Pro
       17 Jun 2016 #4

    I mean all partitions, this includes every drive connected.

    It was only flagged once, but Razer drivers & software are known for causing problems so chance exists this single cause counts for them all.
      My ComputersSystem Spec

  5.    17 Jun 2016 #5

    Ok thank you. I am making sure right now all drives have at least 15% free space.In case i get a new BSOD and problem is not solved should i post in this topic or make a new one?
      My ComputerSystem Spec


  6. Posts : 12,347
    Windows 10 Pro
       17 Jun 2016 #6

    Stay with 1 thread
      My ComputersSystem Spec

  7.    21 Jul 2016 #7

    Hello again. I did everything you said and i still had a few bsod since then.Here is the new .zip
      My ComputerSystem Spec


  8. Posts : 12,347
    Windows 10 Pro
       21 Jul 2016 #8

    I've analyzed the last dump only, because it is the only one occuring since the last patchday.




    Page_fault_in_nonpaged_area & irql_not_less_or_equal bsod Diagnostics Test Page_fault_in_nonpaged_area & irql_not_less_or_equal bsod
     HDD TEST

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk using option TWO
    with parameter /r
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Please disable hardware acceleration in chrome if it is enabled
    1. In the right upper corner, click on and choose settings.
    2. Scroll below and click on 'advanced settings', scroll all the way to the end of the settings.
    3. In the part 'system' is the option to enable/disable hardware acceleration.
    4. If this option is enabled disable it

    Code:
    PROCESS_NAME:  chrome.exe
      My ComputersSystem Spec

  9.    21 Jul 2016 #9

    The latest update wasn't installed because i was away for a week and i just opened my computer again and the bsod happened. I installed it now though and and turned chrome's hardware acceleration off. I have 1 ssd with OS and apps and 1 hdd with only games installed. Should i test both with the methods above?
      My ComputerSystem Spec


  10. Posts : 12,347
    Windows 10 Pro
       21 Jul 2016 #10

    Yes please
      My ComputersSystem Spec


 
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