Bluescreens / Freezes

Hey guys,

so i'm having some issues with my Computer. It randomly freezes up when playing games or browsing the web. If this happens no dumpfile is created. Sometimes it bluescreens and creates a dump file. I got 2 different Bluescreens and another one when i debugged my Drivers to check for issues.

Bluescreen 1: UNEXPECTED_KERNEL_MODE_TRAP <- the dumpfile for this bluescreen will be in the ZIP file.
Bluescreen 2: CLOCK_WATCHDOG_TIMEOUT <- Sadly there is no dumpfile from this bluescreen so i can't upload it.

All right now when i read stuff up a bit i stumbled across checking my drivers with driver verifier. Then when i rebooted to start again my Computer didn't boot anymore.
Before even loading my users it

Bluescreen 3: DRIVER_VERIFIER_DETECTED_VIOLATION <- No Dumpfile aswell

So after resetting my Computer to a save point i checked every driver 1 by 1 to filter out which one is causing the issue.

The Blue Screen only appeared when i checked Intels driver hswultpep.sys

So now i'm kind of lost with what to do from this point since i cant find anything on the internet to solve this driver issue.

Thats why i'm here hoping for some help because this freezing and Blue Screening is really annoying.

Greetings

Lyra

Ztruker said:

Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
Unzip and run Memtest86+ USB Installer.exe.
It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. 8 passes is better and overnight run is the best..

You can stop the test after you see the first error appearing :)

Let it run over night 8 hours 4 passes 0 errors.

Will try out the hard drive test later today and report back.

Ztruker said:

Looking through the Event Viewer log (eventlog.txt), there are many, many of these entries:
Display driver nvlddmkm stopped responding and has successfully recovered.

You have a NVIDIA GeForce GTX 980 with driver version 368.22.

You could try using DDU to uninstall the Nvidia video driver then download and install a newer version.
368.39 is available here: Gefoce Game Ready Driver

First off. Thanks a lot for helping!

I ran HDD check but everything seems to be fine.

Did uninstall Graphic driver in safemode using DDU and installed the newest version.

Will report back if the crashes still happen.

Still crashing. Just now my pc froze up and right when it froze my headset made quite a loud KRSTHSCHHTT sound or something i almost got an heart attack.... (as usual no dumpfile when it froze)

Ztruker said:

Please make sure your pc is configured for small dump files: How to Configure Windows 10 to Create Dump Files on BSOD

Then try driver verifier again.

It is and it's not creating a dump file because it doesn't even login to my account when i driver verify hswultpep.sys
It's the same as with the freezing the pc just freezes there is no time to create a dumpfile or anything unlike when the bluescreens happen....​If i leave that driver out everything works as usual.

Ztruker said:

Sure sounds like the Intel hswultpep.sys datedWed Jan 30 13:04:06 2013 has a problem.

This is part of the ACPI driver. It's quite old and needs to be updated I think. Check the ASUS web site for a chipset driver update for the Asus Maximus VIII Ranger.

Install the latest BIOS update and Chipset driver from here: MAXIMUS VIII RANGER | Motherboards | ASUS USA

There sure seems to be the problem i can't either uninstall nor repair the Intel(R) Management Engine Interface V11.0.0.1136 for Windows 7 32bit & 64bit / 8.1 64bit / 10 64bit. Driver. It just says "The setup grogram ended prematurely because of the following error: Fatal error during installation. Click here to open log file location" <- the same error occurs when i try to uninstall or when i try to repair.

I will add the Logs for the error in the attachments. There are 2 files so i'm not sure which one it is i will just upload both.

Nevermind i can't upload the other log because its more than 2mb big. If the small file isn't enough i can upload the other log (its name is IntelME_MSI.txt)to a file hoster i assume.