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  1.    14 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 9
    Windows 10 Pro N 64 Bit

    Bluescreens / Freezes


    Hey guys,

    so i'm having some issues with my Computer. It randomly freezes up when playing games or browsing the web. If this happens no dumpfile is created. Sometimes it bluescreens and creates a dump file. I got 2 different Bluescreens and another one when i debugged my Drivers to check for issues.

    Bluescreen 1: UNEXPECTED_KERNEL_MODE_TRAP <- the dumpfile for this bluescreen will be in the ZIP file.
    Bluescreen 2: CLOCK_WATCHDOG_TIMEOUT <- Sadly there is no dumpfile from this bluescreen so i can't upload it.

    All right now when i read stuff up a bit i stumbled across checking my drivers with driver verifier. Then when i rebooted to start again my Computer didn't boot anymore.
    Before even loading my users it

    Bluescreen 3: DRIVER_VERIFIER_DETECTED_VIOLATION <- No Dumpfile aswell

    So after resetting my Computer to a save point i checked every driver 1 by 1 to filter out which one is causing the issue.

    The Blue Screen only appeared when i checked Intels driver
    hswultpep.sys

    So now i'm kind of lost with what to do from this point since i cant find anything on the internet to solve this driver issue.

    Thats why i'm here hoping for some help because this freezing and Blue Screening is really annoying.

    Greetings

    Lyra
      My ComputerSystem Spec
  2.    14 Jun 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Both of the dumps you uploaded indicate Memory_Corruption. Definitely need to check your RAM & Hard drive:

    Test RAM & Hard Drive:

    RAM:

    Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

    DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

    You can do this on any computer that has a working CD Burner.

    You can also use a Flash drive instead of a CD.

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

    You can stop the test after you see the first error appearing
    Follow this tutorial to see how you can find out what exactly is causing the errors.

    Hard Drive:

    Check the hard drive with the manufacturer's diagnostic tools.

    7 Free Hard Drive Testing Programs
    Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
    Bootable Hard Drive Diagnostics
      My ComputersSystem Spec
  3.    15 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 9
    Windows 10 Pro N 64 Bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. 8 passes is better and overnight run is the best..

    You can stop the test after you see the first error appearing
    Let it run over night 8 hours 4 passes 0 errors.

    Will try out the hard drive test later today and report back.
      My ComputerSystem Spec
  4.    15 Jun 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Looking through the Event Viewer log (eventlog.txt), there are many, many of these entries:
    Display driver nvlddmkm stopped responding and has successfully recovered.

    You have a NVIDIA GeForce GTX 980 with driver version 368.22.

    You could try using DDU to uninstall the Nvidia video driver then download and install a newer version.
    368.39 is available here: Gefoce Game Ready Driver
      My ComputersSystem Spec
  5.    16 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 9
    Windows 10 Pro N 64 Bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Looking through the Event Viewer log (eventlog.txt), there are many, many of these entries:
    Display driver nvlddmkm stopped responding and has successfully recovered.

    You have a NVIDIA GeForce GTX 980 with driver version 368.22.

    You could try using DDU to uninstall the Nvidia video driver then download and install a newer version.
    368.39 is available here: Gefoce Game Ready Driver
    First off. Thanks a lot for helping!

    I ran HDD check but everything seems to be fine.

    Did uninstall Graphic driver in safemode using DDU and installed the newest version.

    Will report back if the crashes still happen.
      My ComputerSystem Spec
  6.    16 Jun 2016 #6
    Join Date : Jun 2016
    Posts : 9
    Windows 10 Pro N 64 Bit
    Thread Starter

    Still crashing. Just now my pc froze up and right when it froze my headset made quite a loud KRSTHSCHHTT sound or something i almost got an heart attack.... (as usual no dumpfile when it froze)
      My ComputerSystem Spec
  7.    16 Jun 2016 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Please make sure your pc is configured for small dump files: How to Configure Windows 10 to Create Dump Files on BSOD

    Then try driver verifier again.
      My ComputersSystem Spec
  8.    16 Jun 2016 #8
    Join Date : Jun 2016
    Posts : 9
    Windows 10 Pro N 64 Bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Please make sure your pc is configured for small dump files: How to Configure Windows 10 to Create Dump Files on BSOD

    Then try driver verifier again.
    It is and it's not creating a dump file because it doesn't even login to my account when i driver verify hswultpep.sys
    It's the same as with the freezing the pc just freezes there is no time to create a dumpfile or anything unlike when the bluescreens happen....​If i leave that driver out everything works as usual.
      My ComputerSystem Spec
  9.    16 Jun 2016 #9
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Sure sounds like the Intel hswultpep.sys datedWed Jan 30 13:04:06 2013 has a problem.

    This is part of the ACPI driver. It's quite old and needs to be updated I think. Check the ASUS web site for a chipset driver update for the Asus Maximus VIII Ranger.

    Install the latest BIOS update and Chipset driver from here: MAXIMUS VIII RANGER | Motherboards | ASUS USA
      My ComputersSystem Spec
  10.    16 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 9
    Windows 10 Pro N 64 Bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Sure sounds like the Intel hswultpep.sys datedWed Jan 30 13:04:06 2013 has a problem.

    This is part of the ACPI driver. It's quite old and needs to be updated I think. Check the ASUS web site for a chipset driver update for the Asus Maximus VIII Ranger.

    Install the latest BIOS update and Chipset driver from here: MAXIMUS VIII RANGER | Motherboards | ASUS USA
    There sure seems to be the problem i can't either uninstall nor repair the Intel(R) Management Engine Interface V11.0.0.1136 for Windows 7 32bit & 64bit / 8.1 64bit / 10 64bit. Driver. It just says "The setup grogram ended prematurely because of the following error: Fatal error during installation. Click here to open log file location" <- the same error occurs when i try to uninstall or when i try to repair.

    I will add the Logs for the error in the attachments. There are 2 files so i'm not sure which one it is i will just upload both.

    Nevermind i can't upload the other log because its more than 2mb big. If the small file isn't enough i can upload the other log (its name is IntelME_MSI.txt)to a file hoster i assume.
      My ComputerSystem Spec

 
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